Complaint Review: iYogi
We are a profesional sub contracting Techincal company.
We are assigned on site technical support for vatious cpomanies via portals.
these portal contact us when cpomany needs a qualitied, certified, experianced technitian or engineer to go repair or service something. I own the comany. We have been doing this since 1980. We have an impecable reputation for service. Our customers are guarantedd 100% satisfaction.
Last month we recieved an iYogi request to service a client out in the country.
She was an older lady anad they had atempoted to to remote into her pc Via her dsl anad install some software and assist her and durring the install it dropped out and they where unable to get back in. It frustrated the customer so they send out an on site technitian. By the time I arrived, the customer was Irate. She was ver upset by the amount of money they had charged her up front before even looking at her pc. Then they demanded another 180.00 before sending me out to fix what they messed up ( her words).
From what she said, before they started all of their "fiddling around" she had two computers and a printer all networked to her dsl modem wirelessly and was only have a few issues. Now, when I arrived, she had no internet, no intra net and could not use her printer from either copmuter or share files between devices. She could not even see devices on her network..
I had to reconfigure her modem, reconfigure the settings on both the laptop and the pc, re install the printer drivers on both copmuters, upgrade software on her new pc, install anto virus software, adobe PDF viewer to view the iYogi info and install the iYogi software again, even though initialy she told me to " get the yogi s@%$#@T off of my computers...
So, after I finished doing all of this, and tried to call in to close, they asked to speak with the customer.. I was forced to wait for almost 35 More minutes whilke they spoke with t he customer.. She agreed to close ALL her complaints and open cases against them and pay all fees and services up to that date and was VERY happy with the technical services recieved by the tech onsite today and that he was well worth the 180.00 she paid to send him out.. when I tried to close the call originaly issued at 45.00 for an hour, and requested an additional 45.00 for the overtime since I actualy spent 3.5 hours on this call.. but was happy accepting ony a 45.00 increase..
I was given a hard time.. and was almost not paid at all... I had to raise hell with them just to get paid period..
They REFUSED to pay me for the 3.5 hours I was there even though we completely changed this customers outlook and saved the customer for them..
I considered driving over to her house and telling her, but then I would be as bas as they are..
However, If i ever run in to her down at teh coutry store.. and she asks, I will not lie to her, or anyone else who asks. And out comany, and all of our freinds comanies no longer accept calls from these scam artists.. Our tech forums are filling up with complaints.
It is people like these guys that are making us all look bad.
They charged this lady 480.00 to crash her network and install utilities on her new copmuter that do NOTHING...
This report was posted on Ripoff Report on 07/05/2014 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/iyogi/new-york-city-new-york-10007/iyogi-iyogi-ripped-us-off-by-refusing-to-pay-us-for-exmplary-services-that-they-charged-t-1159749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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