My computer suddenly started slowing down, slowly opening programs, and then opening some at all. I wanted to scan with my Total Defense AV program, but it would not come up. I called TD and asked for the site where I could download a fresh copy after removing my present copy. I also asked why this happened since my AV/FW was up-to-date. My update history showed that.
I couldn't really understand the tech rep as TD is in India. She went on my computer remotely and said there were 96 infections. I asked again how this could happen when I was up-to-date. She said the infections were tricking my computer into thinking it was up-to-date.
I asked her to email me the list of registry entries she was showing. She refused saying it was not safe to edit the registry and gave me a lesson on what the registry does. Duh. I knew all that, and I've edited registries on computers for years.
She referred me to iyogi for $169.99, so I said go ahead. i watched as he remotely removed these infection with such programs as malwarebytes whiich is a totally free program. My computer is almost working okay again.
Iyogi worked on the computer August 14. Today (August 16) I ran malwarebytes and found 2 infections!
Now I need to get another AV/FW program (and Total Defense won't refund any of my subscription) and find another AV/FW program. All that and $169.99 gone up in smoke. This is really hitting my wallet. Total Defense must be getting a kick back. I noticed the TD rep was online with the iyogi rep during the clean up.
So was the failure of Total Defense deliberate? I don't know. But if an infection "tricked" me into thinking I was up-to-date, why didn't Total Defense catch the malware/trojan/virus.
My advice to all: STAY AWAY FROM TOTAL DEFENSE AND IYOGI.