Report: #1076563

Complaint Review: J & A Mobile Showroom

  • Submitted: Fri, August 16, 2013
  • Updated: Fri, August 16, 2013
  • Reported By: Vbyrd — Plano Texas
  • J & A Mobile Showroom

    Arlington, Texas

J & A Mobile Showroom Empire Carpet & ShowersJohn Segovia J & A Mobile Showroom are con artist who will attempt to intimidate you to get more money. Arlington Texas

*REBUTTAL Individual responds: Rebuttal

Show customers why they should trust your business over your competitors...

 My husband is a disabled veteran, and he recently suffered a stroke.  We are in need of new flooring to accomodate his wheelchair and we have some water damage. 

My husband was attempting to contact Empire Today for a quote.  He did a such for Empire Carpet and inadvartenly reached, John Segovia.  John Segovia, represented himself as a manager of Empire over the phone.  However, when the representative arrived at our home the contract she provided listed the company as J & A Mobile Showroom.  Underneath this it states Mother Company of Empire Carpets and Showers.  Initially, I was still under then impression they were asssociated with Empire Today.  However, I noticed in small print at the bottom of the form it stated they were not associated with Empire Today.

However, I still decided to use them because they gave a very reasonable quote.  We signed the contract and provided our credit card number.  April, the representative, then informed us she would call the next day to schedule installation.  We were hoping to start installation by Friday and this was Tuesday.  She indicated, that should not be a problem.  However, she did not to confirm they had the product in their warehouse.  She promised to call the following day which would be Wednesday.  I did not hear from her on Wednesday. Since she did not call as promised, I called her. 

Once I reached April she advised me you credit card did not go through.  I was shocked she tried to run my card without calling back to schedule installation.  I told her my card has a daily limit.  She then said well I need you to pay me cash or check which will be easier.  I asked why did we need to pay prior to them beginning the work.  She said because they needed our money to buy the material.  I advised did not feel comfortable paying the entire amount upfront prior to them beginning the job.  She became angry and said well if you don't feel comfortable we will just cancel the job, but you will owe us 50%.  I asked 50% for what.  She said a restocking fee.  I asked what was she restocking if had not boufht the material.  She responded, I am tired of speaking with you and hung up.

A couple of hours later a gentlemen, I never met rang my doorbell and advised April sent him to pick up the money.  I refused to give him any money.  I explained that April cancelled the job and she is rude.  Today, I received the below email threatening me from April.  Please see her email below:

You signed the contract that is not able to be cancelled. If you read the contract you still owe a 50% restocking fee for the job. The materials were already ordered. If you do not pay the 50% or proceed with the job a lien will be placed on your property as well as a civil suit for breach of contract. If a lien is placed its two payments of $285 in filing fees and 18% interest compounded daily on the amount that is owed.  Let me know by tomorrow what you would like to do or I will just have to assume you owe us for restocking. Thanks Maybe you should read before you sign. Your "attorney" will tell you the same thing and DA? What has been stolen from you? You stole from us. You're the thief. Go for it spend more money on your attorney. We will file a lien and then a lien foreclosure to collect or funds. Have a good day and have your "attorney" call John Segovia at. Have a nice weekend!

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This report was posted on Ripoff Report on 08/16/2013 08:02 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds


AUTHOR: April Segovia - ()

The customer called saying she wanted an estimate for laminate in her home for easier access for her disabled husband. We told her over the phone that we were NOT Empire Today but that we were a local company and would be glad to give her an estimate (as we usually beat their pricing). She agreed to have us come out and provide an estimate. She signed the contract to have her flooring done and even added an additional room because she was so pleased with the pricing. Our contract states that the job needs to be paid in full before starting. We usually only ask for 50% down and 50% upon completion. The 50% down is to cover material costs for the job. I spoke with her and she said that she did not have any checks but called me the next day to tell me that she was going to "load" up her husband and go to the bank to get a cashiers check. I then informed her that I was at the dentist but that I would send over a representative to pick up the check. We had already ordered the materials for the job as it was to be installed within 48 hours like all of laminate and carpet jobs. When Jonathan another Empire Carpets worker arrived to pick up the check she slammed the door in his face and said she cancelled. The only reason I can think that she would cancel was because I had told her I was at the dentist that day and was unable to be at my phone. I was only unavailable for an hour at most. After Jonathan told us what had happened and after her materials were already ordered I told her about the 50% restocking fee that she would owe if she cancelled. She then threatened me saying her sister was a lawyer and she was going to sue me and she would talk to the DA? This is when I sent the response about filing a lien and lien foreclosure on her property. Our company was the one out of the money that we paid for her materials that are ALWAYS in stock in our warehouse. We do jobs within 48 hours and only bring out products that are on hand, I don't know where she was misinformed about this because it was clearly stated to her that her job would be done within 48 hours at the time of sale. Now there is no further action I can take but to collect the funds that are owed "as stated in the contract" to our company.

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