J and J Motors, Inc. J & J Cycle Buyers most definitely beware!! Massillon Ohio

Buyers most definitely beware!! This place is without a doubt the WORST place I have ever done business with. Low energy salesman with horrible consumer relations skills. In the past I worked with Brandon, he was great and this time around I worked with Mike an inexperienced salesman, which was an absolute mess. Mike wasn't truthful about the price of my purchase, couldn't do basic math even with a calculator, never contacted me when my parts came in, nor did he explain the rebate process correctly. Lol... the letter Mike sent me for being a valued customer didn't even have my name on it just said, "Dear______" but yet he signed it and my name was even misspelled on the envelope, like I said, "low energy". The apple doesn't fall far from the tree though. The manager Don is a big goof, not to mention his talking skills and facial expressions are one of the same..... blank, a real class act, a matter of fact he hung up on me because he couldn't stand to hear how bad they are. Mike, Don and the lady in the office were all suppose to call me back about different things and never received one call. I even tried to speak to one of the owners and he was just as bad. I honestly don't see how they retain and stay in business. I received low trade in values on two low mile excellent condition trades. It was my fault because Don didn't even want to see the trades, it should have been a major clue, he just whipped out numbers, low balled me but I let it go because the salesman misrepresented the rebate process and price of my purchase, which made me think I was making out on the whole deal. Doug the financial rep was a decent guy but pay close attention to his speaking and terminology, he's not explanatory with crucial parts of the numbers, initials or signatures. In my case, instead of explaining what I was initialing and signing, Doug said, "initial here, this is what you and Mike discussed". Well Mike and Doug were not at all on the same page. FYI.... the parts rep said the restocking fee for returns are 20%. I wanted to return parts that my salesman ordered for me and they tried to tell me they couldn't return my parts because they were financed but yet they got their money from the bank. On top of that, I later checked their website and it says the restocking fee is 15%. Lol.... the parts rep said it's been 20% for the past 6 years. Again.... low energy workers there, can't even keep up on their own website. Here's a few free tips for J&J Cycle: Invest in some consumer relation courses, dump ur manager Don and earn ur money the right way, without deception. Buyers.... do yourself a huge favor, shop around and read reviews. Just know that you will get no satisfaction after they take your money. My only mistake, was trusting my salesman and thinking my business meant anything.