J C Penney J C Penney is the worst. Schaumburg Illinois

 J C Penney had a big black friday sale on line 11/23/16 I placed my order for 5 polar bear gift holders for $3.99.  J C Penney charged my credit card and I told them I will pick up the order from the store at Woodfield Mall in Schaumburg, Illinois.    Today is 12/07/12 I still do not have the order.  have tried to get this resolved for over a week I called customer service as JC Penney as they suggested was on hold for an hour rep said she could not help me I, had to deal with the store because it was a store pickup.  

I called the store the rep there said call customer service.  I went to the Woodfield Mall location in person she said she could not help I need to call customer service.   The merchandise I am waiting for is on sale in the store however, I was told I would need to pay that price it is currently and not the price which was from the black friday sale.   Furthermore,  I would have to cancel this order and wait for my refund to appear on my card.  In other words pay twice.  I suggested that she get the merchandise and make the order she said she could not do this.   No one at JC Penney is helpful.