Beware: They are continuing to illegally withdraw money from my account. I have canceled many times and reported them to the BBB and FCC.
One 1.27.11 I emailed them requesting cancellation. I got an automatic email back with a reference number that told me to cancel over the phone. I called customer service and they practically refused to cancel my service. I had to argue and insist they cancel it, they were very rude and reluctant. Finally, they said they canceled it but would not give me a reference number. They did not charge me the next month.
Then on 03.07.11 they charged me, and again on 04.05.11 and again on 04.20.11 (twice in one month!) - I didn't catch them doing this until 4.29.11 when I reviewed my finances.
I contacted customer service and they said that I never canceled. I told them I had a reference number from an email I sent. They insisted that I "didn't have proof." (how could I forget a conversation where I had to argue with them to cancel? And then not get confirmation, very disturbing.) I insisted they refund my money they were unauthorized to take, they refused.
The woman said she canceled my account. I insisted on a reference number, she said that "her system wasn't working properly and wouldn't give her one" (just like the first rep, how convenient!) I said I would wait for a reference number, but she insisted there was no way for her to give me one.
She said she had emailed me. I told her she was lying, I was in my inbox. She said she would email me in an hour and she hadn't sent one yet. (She clearly was changing her story).
I never got an email. I never got a reference number. They literally refused to give me a number that would keep them accountable for the cancellation.
I have contacted the BBB and FCC regarding their highly illegal practices. Please avoid this company, they are criminals.