I was first billed for efax service from this company in 2006. After several phone calls and endless minutes on hold I was finally credited the charged services and account was closed. I asked for my credit card information to be flagged to disallow any more charges. I was told this would be done as soon as my refund posted.
Just a few months ago I noticed charges from J2 Evoice again. I was charged in May, June and July. I called July 5th and explained that I had never requested services. I was given a confirmation code and told that billing would stop and I would be refunded the charges.
On August 4th I called to inquire about my refund and was told the account had not been cancelled. I was told to give my credit card information to look up the account since they could not look it up by the confirmation number. I gave my card number, the account was located and again I was told that the account had been closed and given a new confirmation code and told that an email would be sent to confirm and a refund would be issued. One Aug 8th I was charged again for service which I called and stated that it actually charged me on the same day I had previously called and it would be part of the refund.
Today I called again stating I still had not received confirmation of refund or discontinuing of billing. Again, they could not look this account up by confirmation number, but needed my credit card number to locate account. After giving the number again, I was told it had been cancelled, but no status of the refund was given. I was then told that it would be resubmitted and I should receive a refund within 10 days. I asked for a supervisor since it had been well over the 10 day since my first request. I was told no supervisor was available and that they would tell me the same thing. I insisted on a supervisor and was told one would call me back.
My impression of this company's billing practices is that they are using old credit card numbers and trying to do what is called padded billing. In other words keep charging credit cards and see if anyone notices. The customer service is the equivalent of an insurance company denying automatically any claim that comes in and seeing if the consumer pursues it. They keep shuffling that paperwork and now I must cancel my credit card to stop their constant billing. This makes it a long process of notifying all monthly direct charges I do authorize which long process. I would never do business with a company who thinks so little of consumers.