Jack Hyatt does scare tactics, unprofessional, office in house, no support, uncaring ,that's for starters Internet

 Wow I'm sorry that happened to you but I'm glad that everything worked out for the best the conviction is always better than jail but I agree that man is horrible he doesn't care about nobody and he's a rip-off he loves taking people's money and not doing s*** for them so this happened in 2009 in the papers are still there 9 years later what a loser. He is a horrible old man

I stumbled on this report purely by chance. I have met with this lawyer, and there are plenty pros and cons I could say about the home office, the wait time during my meeting but if made sense to me.  he and his partner can keep their cost low because they are:
1. Not leasing office space.
2. Not paying for office staff, paralegal "runners" to handle the out-of court matters dealing with cases.

At my meeting in 2012, there was at least 4 groups of people in the works or waiting including myself so if his rep was bad, I don't think he would get the business he gets.  Big office law firms give the impression they get the job done, but that is not always the case. Which is why i made the 70 miles trek to see him.
Yes, the operation bit disorganized, but he did not appear to be shady, In my opinion,  just a straight up veteran of the trade that told me straight up which way to go with my legal matter. I didn't like what he had to say, but  the options were laid out to me, and the best course of action- from a experienced POV was given.  I do not think I was to have a warm and fuzzy feeling and someone and pay someone to make me feel better dealing with my problems. That's not what I paid for.
 
Just my opinion.

I understand your frustration with the ineffective lines of communication with your attorney. The most common complaint that is lodged against attorneys, nationwide, is a failure to communicate.

HOWEVER, and maybe I read your report wrong, but this guy got your case dismissed!

You wanted him to make reassuring promises, i.e. that you wouldn't go to jail, but he couldn't do that. And there is NOTHING unethical about that. If the law allows for jail time for your offense, only an idiot of an attorney would tell you that you were definitely not facing jail time, even if 90% of cases like yours end up without a jail sentence. Ethical lawyers promise NOTHING because NOTHING in the law is predictable.

The shabby basement office - who cares? He's keeping his overhead low. Experienced attorneys generally charge much more for a DUI. Not only did you get off cheap, but you got your case dismissed, and you got half of your money back!

Try as I might, I see everything but a ripoff here. The guy could have been a bit more available for updates, but all in all, you ended up with a dismissed DUI for around $1800. Not too shabby in my book.