jack williams tire & auto service centers jack williams ire center valve cover gasket was replaced,then blew after 1500 miles told me work guarantee isnt tranferable!!cost me $950! Internet

still no response from them.they are hiding behind their ripoff guarantee on their work.they will not honor or even admit that their technician didnt do the job correctly and cost me alot of money.i had to pay out of my own pocket a part that they "fixed" less than 1600 miles ago.and also caused another major part to be damaged.this is ridiculous and im very surprised how they are not respondingto a blatant problem caused by them.

the valve cover gasket was replaced and was brand new when installed as shown on your work order reciept.the work was done between July 7th-July 9th 2011. the work I had to have done due to the poor quality of work at your shop was on December 21st 2011 that's 5 1/2 months.the old parts not being sent to you should be irrelevant due to the fact of me having to pay $950 worth of repairs due to your lack of quality of work on a part that in no way should have to be repaired after only 1500 miles.you also stated to me that your "guarantee" only covers the parts and not the labor. which is ludicrous since the part you put in wasn't faulty it was your mechanic who installed it that caused the valve cover to leak,not the brand new part.and also I was told that the warranty  on the work isn't transferred from owner to owner. which I understand on a private party transaction.but that doesn't make sense when the work was done for a car that a dealership owns as is going to put up for sale on their lot. which is what happened here. I purchased the car exactly 7 days after the part was replaced.and your also stating that the additional work that was done has nothing to do with a leaky valve cover gasket and that's also incorrect.the leaking valve cover gasket leaked onto the exhaust manifold and also the oil filter housing gasket which was heated up due to the smoke that was pouring out from under the hood due to leaking valve cover gasket.it caused the housing gasket to deform due to the heat.if it was at all possible for me to take the car back to your shop where it was serviced at,i absolutely would of done that.but due to the fact of the heavy smoke that was coming from under my hood and the burning oil smell that was impossible as it would of damaged my car further. i believe your company should stand by your technicians work which was very poor.and you dont seem to want to do that.your held up in your warranty lingo which is terrible. 

As a family owned and operated business, we try our best to maintain an open and communicative relationship among our customers and their experiences. This continued relationship is what allows us to be a local service provider for tire and auto service needs.

Jack Williams Tire Company, Inc., carries a coast-to-coast nationwide service warranty through American Car Care Centers (ACCC) and the work is guaranteed for 6 months/6,000 miles. If a warranty-related problem is encountered as a result of a defect in either workmanship or material during the warranty period, ACCC will perform the repairs under the terms of the warranty (authorization must be obtained prior to any warranty repair being performed).

The original repair to the valve cover gasket was completed in July 2011 at Jack Williams Tire and at no time were we notified nor ACCC that there was a warranty issue. We received an invoice, which shows the valve cover gasket was replaced as well as other repairs that dont pertain to a faulty valve cover gasket, and a request that we refund the full amount. Even though the warranty procedures werent followed, we dont have the old parts and we dont know the condition of the vehicle when it was taken for the valve cover gasket replacement we still offered a refund for the cost of the valve cover gasket, which was declined.