Report: #368865

Complaint Review: Jackson Hewitt - Angela Castellio - Evelyn Castillo

  • Submitted: Mon, September 01, 2008
  • Updated: Wed, March 04, 2009
  • Reported By: effort Pennsylvania
  • Jackson Hewitt - Angela Castellio - Evelyn Castillo
    Route 209 - Kevin Lane
    Brodheadsville, Pennsylvania

Jackson Hewitt - Angela Castellio - Evelyn Castillo Non-profit Agency, serving troubled youth, being criminally charged, due to lies, fraud, & negligence. Brodheadsville Pennsylvania

*REBUTTAL Owner of company: Non-profit agency being criminally charged for own negligence

*Consumer Comment: thanks for the heads up!

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We, Jubilee Homes & Supportive Services, Inc. took our documents for 2006, 2007 to Jackson Hewitt, Angela and Evelyn Castillo to file our back-uped quartery reports. They were given our originals because we were in a hurry because Labor & Industry had threatened to file criminal charges against us. They never responded to them or us. They continued to lie and state that they never received one needed document, (one 2007 W-2 for former employee) which was faxed over and over; hand delivered twice. They refuse to return calls, are never in office on Mondays, (10 to 4) as stated on door, and answering machine is turned off. We've made 5 complaints to the Jackson Hewitt Corporate Office, through customer service, and still no results. All they claim is that they will contact us. Labor & Industry is now charging us estimated quarterly taxes with interest and penalties along with criminal charges. Even if we could get our paperwork back from these crooks, and very unprofessional, fraudulent people, we cannot erase the interest and penalties Jubilee is being charged for filing quarterly reports so late. We even left notes in their door and from week to week the note is still in the door. Please help us to get our quarterly reports to Labor & Industry to get the criminal charges cancelled hopefully against us. We are also looking for Jackson Hewitt in Brodheadsville to be shut down( as many people are looking for them); for them to pay punitive damages, interest and penalities to Jubilee asap. Also if attorney fees is needed for the the criminal case they should pay it!! We agreed to pay whatever the fee was. Our personal taxes was also filed incorrectly and the IRS had to amend it.

Robert & Rosalyn
effort, Pennsylvania
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#1 REBUTTAL Owner of company

Non-profit agency being criminally charged for own negligence

AUTHOR: Angela Castillo - (U.S.A.)

As this person stated, she brought in paperwork concerning back-up quarterly tax filings. The paperwork only included letters from the state and some incomplete information. She was asked time and time again to provide us with the complete information so that we may be able to help her file her quarterly payroll tax returns. She came in the year 2008 for deliquent returns for 2006 and 2007. First, I would like to comment that she was already so deliquent that they were on the verge of being charged with criminal charges. The state simply said they need to file the tax retrns or bring in their bank statements, cancelled checks, ledger or other reports to show what the payroll was for these two years. She asked for our help in filing these returns, we basically asked her for the same informaton the state was asking for so that we can prepare the the returns for her. She NEVER provided us with the information becuase she was very unorganized and did not have all the information. Obviously we can not prepare returns without the proper information. The proof is in the fact that she never provided the state with the information they were seeking for as well. She never hand delivered the missing document as she stated and as I previously stated, and we waited and waited for a fax that never came (which she has no confirmation page for) if she had all the proper information, why didn't they take it to the state to begin with? Also, what she fails to state is that the company never paid us for any services. First, I could not charge them for returns that was never prepared, ask her to show invoices for these services, she has none so where is the rip-off. Also, I lost money because basically the going back and forth with the state to request more time for them while they searched for the information as well as trying to piece some of her information together so that we can properly file the returns took time as well. I was never paid for this time and basically my company got RIPPED OFF by them.

As far as her personal taxes are concerned, I prepared 7 years of Federal and 2 state tax returns she never paid me for. That's right seven, she is basically unorganized and deliquent everywhere. I currently have sent her file to collections, she owes me about $1,000 for her personal taxes. As far as the letter she received from the IRS is concerned, she never brought that letter in, but if she received a letter it probably was due to the fact that when she gave us the information to file the return, she stated that she may be missing a few documents and wanted to file with what she had because the IRS was going to levy her account. We filed all the required returns and thought that she was an honarable person and was going to pay us, but she did not. The only victim of a RIP OFF that occurred here was our office.

Angela Castillo
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#2 Consumer Comment

thanks for the heads up!

AUTHOR: John Smith - (U.S.A.)

Thank you so much for this report. Now that it's tax time, i know this is one company i won't do business with.

I was seriously considering them, now i'll take my business (and money)somewhere else!
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