• Report: #133007
Complaint Review:

Jackson Hewitt-owner Lori Seary

  • Submitted: Sun, February 27, 2005
  • Updated: Fri, December 28, 2012

  • Reported By:Point Pleasant New Jersey
Jackson Hewitt-owner Lori Seary
147 Van Zile Rd. Brick, New Jersey U.S.A.

Jackson Hewitt-owner Lori Seary ripoff, overcharged for services they were not authorized to perform Brick New Jersey

*REBUTTAL Owner of company: Lori Seary - Owner

*REBUTTAL Individual responds: not the same person

*UPDATE Employee: fees for jackson hewitt

*UPDATE Employee: There he goes again

*Consumer Suggestion: Small Claims

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Me and my wife went to Jackson Hewitt to get our taxes done, the tax preparer knew very little and was extremely unprepared. He gave us a price,and the next day when we went in to sign our return forms the price was alot more than we were told.

His boss, the owner and District Manager(Lori Seary)decided on her own to charge us for their ACR program even though we asked for IRS Direct Deposit. The ACR carries with it an additional $25 Jackson Hewitt fee, and $25 Bank fee.

A few weeks have gone by and everyone at Jackson Hewitt refuses to take or return our phone calls,so we went in to the office to see Lori Seary(owner and District Manager). When we arrived there and told the gentleman at the front desk who we were, he went and told Lori Seary, we then saw her scurry into her office and close the door.He came back and told us that she refused too see us,she was very busy,

I then told him we had all day and that we would wait.He went back and told her this,and when he returned he said we could wait all day and she still would not see us.

While we were in the waiting room we saw two other unsatisfied customers that Lori Seary refused to see, because she ripped them off too!

Point Pleasant, New Jersey

This report was posted on Ripoff Report on 02/27/2005 06:45 AM and is a permanent record located here: http://www.ripoffreport.com/reports/jackson-hewitt-owner-lori-seary/brick-new-jersey-08724/jackson-hewitt-owner-lori-seary-ripoff-overcharged-for-services-they-were-not-authorized-133007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Lori Seary - Owner

AUTHOR: Jhstaff - (U.S.A.)

Hi Ed,

First of all you should use your and your wife's real name.  You may also like to check your grammar before posting slanderous comments about someone. 

1.  The preparer you are referring to is a CPA with over 20 years experience.  He is also one of our most requested tax preparers we have.  In addition to a very honest person. 

2.  I am not and you were never told that I was a district manager. 

3.  No one ever changed the price of your tax return. 

4.  You were charged an additional fee by the bank because you and your wife didn't want to pay for your tax returns with cash, check, or credit card.  Which lends to the question of how did you think the return's were getting paid for?  You were told and shown by Gary the bank option card that sits in front of all of our customers that if you don't pay by cash, check, or credit card you would be charged a fee by the bank. You were then shown on the bank option card that sits in front of all our customers the different bank products.  Gary told and showed the both of you your options via the bank option card.  It is then up to you to choose which option best fits your needs.  Which you and your wife did.  Gary explained this to you in detail.  In addition, when your wife told him that neither of you had your wallets on you, he told you he would put your return on hold since you literally lived right around the corner.  Less than a mile a mile away to get your wallet(s).  Neither of you wanted to do that. He always tells people if you don't need to use bank products, please don't. He did the same for you.  He as I don't like to see people throw away money.  You were also shown and explained the bank fee paperwork and both signed the same.  All because you didn't want to go around the corner to pick up your wallet(s)?  That is fine and your choice.  However, that does not give you the right to write slanderous things about myself or Gary.  In addition, Gary called me right after you left and said the both of you were acting very strange when he offered to put your return on hold and let you guys go home to get your wallet(s).  I told him not to worry about it.  You did your job properly and followed all the appropriate JH procedures.

5.  I never scurried into my office.  I was in the back all day with my feet up as I had just had a miscarriage the day before and was not supposed to even be at work.  However, I was trying to help process and check all the tax returns at my desk for the day.  My three employees all said not to worry about anything, everything was under control.  I didn't even know what was going on until you left.  You were asked to leave by my employee's for your wife's behavior.  If you did not they said they were going to call the police.

6.  The other woman in the waiting room was a long time customer who was laughing, when you both left, and asked who the crazy person was that just left the office?  She never said that she was ripped off.  We have never ripped off you or anyone else nor would we ever.  We have won the best customer satisfaction awards every year I was the owner in our region.  Our customers repeatly used their refer a friends with their friends and family.  We always treated our customers with the utmost respect and always did follow up calls to make sure they were happy with our service. 

7.  How do I know all the above is true?  I have hidden cameras set up in all my offices.  I saw and recorded everything.

Thank you,
Lori Seary

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#2 REBUTTAL Individual responds

not the same person

AUTHOR: Denise - (U.S.A.)

jan from crystal lake-Sam and I are not the same person. I dont know who Sam is or if his claim is legitimate but mine is.

In fact, the Jackson Hewitt we went to is now out of business or at least gone from that location.

What we asked for and what they chose to give us are two totally different services and all Lori Seary had to do was acknowledge that, apologize and give us our money back (like any legitimate business owner would do). But instead she chose to call us liars and then ignore and hide from us.
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#3 UPDATE Employee

fees for jackson hewitt

AUTHOR: Candy - (U.S.A.)

in order to get your check irs direct you have to pay for your fees out of pocket which is stated an all of the posters and pamphlets about the loans....if you didnt pay out of pocket for your fees the you preparer set you up with the next cheapest thing they could find.which by the sounds of it is what u were looking for.
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#4 UPDATE Employee

There he goes again

AUTHOR: Jan - (U.S.A.)

It is obvious from the grammar and language usage that this letter was authored by the same person who wrote another report about Lori Seary's Jackson Hewitt, posing as "Sam" from Tom's River.

Read the response to that tale at ripoffreport.com/reports/ripoff137545.htm. The presence of two letters written by the same person using one or more fake names lends great credence to the rebuttal.
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#5 Consumer Suggestion

Small Claims

AUTHOR: Bob - (U.S.A.)

Take her to Small Claims Court before the tax season ends and the office closes.

You might also try standing outside with an informational picket sign at their busiest time. Check with your local police to see where you must stand.
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