• Report: #177567
Complaint Review:

Jackson Hewitt Tax Service

  • Submitted: Wed, February 22, 2006
  • Updated: Sat, April 07, 2007

  • Reported By:Chandler Arizona
Jackson Hewitt Tax Service
3029 N. Alma School Road #106 Chandler, Arizona U.S.A.

Jackson Hewitt Tax Service ripoff, ignorant tax preparer, error after error, not once but twice, no prep cost refund; absolute waste of time and money, never again Chandler Arizona

*Consumer Suggestion: Amended Return?

*UPDATE Employee: i agree

*Consumer Suggestion: Tax Preparers

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After preparing my husband and my joint tax return for years, I decided to hire a reputable firm to do the task since moving to a new state with potential new rules. I called for an appt. and was told to come on in.

The preparer pointed to a chair, did not introduce himself and then proceeded to use an online program (as I had done for years previously). He asked only the questions he read on the screen and copied a few documents. This was a very simple filing with multiple mortgage interest statements and a home refinance.

When asked if we paid points I said yes,"origination fees" to which he replied "those are not points and you cannot deduct them". He's the tax guy, so I thought perhaps I was wrong. End result 1 hr later, taxes done: we have to pay.

Took docs home for spouse to sign, and upon review found a $2700.00 addition error. I called and told him, he made up an excuse for the error and said he would fix it. He called 30 minutes later and said an amended form was completed and now we were goint to receive a refund!

I agreed to bring in signed docs and go over error after work next day. Later that night, I researched "origination fees paid in excess of $5000.00 and found them to be the equivalent to "points" and are deductible if amortized over the term of our loan.

When returning to Jackson Hewitt the next day, preparer was not there, even after making appointment to meet with me. The manager was there and eventually overhears my explanation for being there and identifies he can assist.

He confirms original filing in error, and then confirms that the subsequent amended return also was in error, again making excuses that the mortgage company's statement was hard to read and now needed to amend again, allowing the points deduction this time after I pointed out to him yet another error... this from a reputable firm????

He had to make some calls to see how to cause the computer program to allow him to "hold" the original filing. He then amended the return and now since they made so many errors, I could not e-file but had to mail in my federal return and simple wait weeks for what was now a refund instead of a tax liability.

The state filing went through as an e-file with the original small refund, but now that refund had been amended and was larger, however now I could not mail it in as the two would cross in the mail causing confusion that may jeopardize my first refund check, so I must wait until the first portion of the refund is received before I can mail in the amended return and receive the second, perhaps months later.

Was my $175.00 tax prep fee offered to be partially or wholly returned for this tax prep attempt? For the inconvenience and waste of time caused me? NO

What I was handed in parting was a $10 gift certificate to WALMART, like I can do alot with that... and a business card with a signature on it entitling me to a hundred dollars off next years tax prep... You Have Got To Be Kidding... will I ever come back to this place again? Do I have the word MORON tatooed on my forehead?

I cannot believe the level of ignorance of the employee who prepared the filing in the first place, the lack of simple tax prep procedural knowledge, the inability to do simple math, the lack of education regarding simple refinance terms, the nonchalance at my inconvenience of having to come back to do this over again, and the audacity to not only prepare a return in error once, but then do it again.

In the end... my name was even mispelled.

I have written the company requesting a refund and will make every effort to inform the public that this so called reputable and knowledgable tax service company is not worth the gas it would require to get there.

IF I get audited for this mess, I am standing in front of their doorway asking their potential customers if they would like to hear my story before they "walk in" .

Chandler, Arizona

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This report was posted on Ripoff Report on 02/22/2006 04:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jackson-hewitt-tax-service/chandler-arizona-85224/jackson-hewitt-tax-service-ripoff-ignorant-tax-preparer-error-after-error-not-once-but-177567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Amended Return?

AUTHOR: Joseph - (U.S.A.)

Maqybe I don't understnad what happened, or you are using the wrong terminology.

You said you brought the return to your husband to sign, and that wehen he found the error(s), you stated you called the JH office, where the preparer said he would complete an amended return. When you went to the office, the manager told you she would have to prepare another amended return.

My question here is that a return not signed cannot be transmitted. If the return was transmitted without signature, you have a significant complaint again JH.

However, I believe you meant that the return was corrected prior to transmitting the return. An amended return is a corrected return that must be mailed after a return has been electronically filed. I hope that you had the terminology wrong, because sending in a return before all signatures have been obtained can be a very serious offense for JH.
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#2 UPDATE Employee

i agree

AUTHOR: Candy - (U.S.A.)

i agree. i have been doing taxes with jackson hewitt for 3 years. every company gets complaints.some people are just to picky. ive never had a complaint about me to my knowledge. my customers return to me year after year. you came out good if that is all you paid.an amended return can cost around $140 each.because they seen it was there mistake they didnt charge you and gave you 100 off next years. many people that have to file an amended return because of a simple mistake would have loved to been in your place and recievd what you did other than just free amened return.i hardly ever seen a return with just w-2 be $175. for the return and forms you used it sould have costed you around 250-300. what complaints do u have now...see why others would appreciate it
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#3 Consumer Suggestion

Tax Preparers

AUTHOR: TaxDirector - (U.S.A.)

You have made a grave mistake in blaming an entire company for the mistakes of a single preparer and their manager......every tax company in the world has both good and bad preparers, after all we are talking about human errors which at your job YOU have probably made, does that mean people who deal with you have the word "Moron" tattooed across their foreheads? You even mentioned you were not wanting the task of doing your own return as you were leary of the laws in your state.....yet, afterward you profess to now know all the tax laws due to your having to find the answers you were seeking from reading materials regarding the questions you had about percentage points paid off on a mortgage.

General Sales Tax, Points, whatever.....the information is out there for you to research yet it doesn't mean the company you went to was/is a house of idiots like you would have everyone reading this to believe, nor is the company that moved away the next best thing since sliced bread. You had a bad experiencd PERIOD, stop blaming an entire for your bad preparer....I would happily love for you to stick to the store bought products and stay away from prep companies if you look to blame EVERYONE for the mis-givings of one person.
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