I am 22 years old and really don't know much about taxes. So when it was that time I went to Jackson Hewitt because of their name. They must be good if they have commercials. I went to the office and the lady started working on my taxes but didn't say one word the entire time.
When she was finally done she looked at me and said that I owed the state over 150.00 dollars. Now I am only 22 so of course Im going to believe here. I started crying because living on your own is very diffiult and that was the last thing I thought I would hear.She said she was sorry but to put the iceing on the cake she told me that if I had a dependent (child) I would have been fine.
Well screw that. I'm one of the few that is mature enough to know that if you can't take care of a child don't bring one in this world.
I left their office and went to my mom who looked everything over and realized that something was wrong. One issue is my 401k was not keyed in. So within an hour we went back to the same office and spoke with another girl. She revewed my tax information and realized that not only was my 401k not put in but that my medicare amount was keyed as my state. So of coarse they would think I owed money.
So then we asked how can it be fixed and it looked like we were talking to a deer in headlights. Obviously had no education in tax service. She called her boss who said she would contact me and also gave me customer service line. And that was it.
After about a week with no call and no help I finally went to antoher office. Which had a bunch of idiots as well who really didn't want to help. Finally one nice lady contacted the head manager who would fix my taxes that night and i could pick them up.
So I went to the same office at the time requested and believe it or not they could not find my information and it was completely different people. Finally the next day I went and picked up the forms which were amendments to correct my taxes. What they did not tell me is that its not going to be until after april before i even see it. Now remember that I payed extra to have these services done fast.
Another kicker is that I get a coupon in the mail to have them done for free next year. I will never go to them and I took that as an insult. They also said that by them doing the corrections for free should make the situation satisified. I have never heard of a company who would charge to fix THEIR mistakes.
My last final words is NEVER go to JACKSON HEWITT because they are uneducated with no sympathy and think we're dumb.
myrtle beach, South Carolina