Report: #323798

Complaint Review: Jackson Hewitt

  • Submitted: Fri, April 04, 2008
  • Updated: Wed, May 14, 2008
  • Reported By: Glendale Arizona
  • Jackson Hewitt
    10222 N. 43rd Ave Ste #2 Glendale, Az 85302

Jackon Hewitt Jackson Hewitt Stole and cashed income tax check Glendale Arizona

*Consumer Suggestion: Small claims court may

*Consumer Comment: Not a lot you can do now

Show customers why they should trust your business over your competitors...

My husband filed income tax with Jackson Hewitt back in 2005. He got a call from them to go pick up his check. Well they gave him a bad check. To make a long story short . The bank called to tell him that the check could not be cashed.He went back to the bank to find an explanation. The couldn't gave him any. He got the check back he called the bank that endorsed the check , he called them up to find out. This is the kicker the told him they couldn't cash the check b/c it was already deposited to someone else's bank account with Wells Fargo. They sent him the canceled check it was not his signature We called the bank Jackson Hewitt corporates office what they told him was to file a police report and that there were take care of it..meaning investigation. Ok did that...its been almost 3 yrs since not even the police or detective department had done anything about it. SO he lost over $900.00 to Jackson Hewitt. No one seems to care but we do. So that's why I'm reporting them here so they won't rip anyone else.
If anyone out there knows how we can solve this situation please feel free to contact us at any time.

Glendale, Arizona
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This report was posted on Ripoff Report on 04/04/2008 05:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Small claims court may

AUTHOR: Robert - (U.S.A.)

be a viable option for you if the SOL is not expired. You should check the statute of limitations for this matter with the clerk of the court for the small claims court in your jurisdiction.

If the SOL is not expired you should quickly file a small claims suit against them for the full amount of the check that they gave you that is NO GOOD.

Good luck.
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#2 Consumer Comment

Not a lot you can do now

AUTHOR: Joseph - (U.S.A.)

I am sorry you had a problem with your refund, unfortunately you received some partial advice, but I'm afraid that at this late date there is not much you can do.

I am somewhat confused as to how a check presented by JH would have already been endorsed and cashed before you recieved it. That would require a second check to have been issued, given to a stranger (not your family), and deposited with a false endorsement. Your check should have been clean (no endorsements), and with a unique check number. That part totally confuses me.

Because it has been three years, I do not believe anybody (bank, JH, IRS or the Police) would take a very active interest in this. I believe you may have waited too long.

In any event, this is what should have happened.

1. If JH issued the check, and it was deposited because a duplicate had been issued, they should have issued you a new check and taken responsibility for the bad debt. They should also have investigated the office you went to because it would seem on the surface that there is fraud coming from the office.

2. The IRS should have been informed because if a check was issued and fraudently endorsed, they would investigate and have issued you another check when it was proved you had not cashed the check. Of course, the IRS would have had to issue the check, not a bank.

3. The bank should have been held responsible for cashing a check with a forged signature. It was the responsibility to ensure payees are identified properly.

The police are not likely to expend much money or manpower to investigate a $900 check, so they would take a report and it could be used if the culprit is ever caught, but otherwise I wouldn't expect anything from that source.

You took only one step (notifiying the police, who took a report), but did not hold the bank or JH feet to the fire. They appeared not to have acted properly.
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