After multiple unanswered E-mails to JacquieLawson.com, I needed to write to RIPOFF Report abut the company. Below is a "History Trail" of my correspondence with the company.
1st emaiI: I was able to install adobe air, but it will not install my gifted Alpine calendar. Nor will it install the London Advent calendar that i received from Lawson for renewing my membership!!!
2nd email: I am NOT a happy camper with Jacquie Lawson right now!! I have sent two emails concerning my inability to download two different advent calendars.
Please call me at ???-???-???? (My cell) to assist me in the download, as none of your online instructions have helped.
3rd email: I was about to sent about one dozen advent calendars to my friends but will not until someone assist me with mine to prove to me it really works!!!!
I, and some friends are about to cancel our subscriptions to Jacquie Lawson, Unless something is done to correct our problems downloading your advent calendars!!
I just went on BBB and found this....
! There is an alert for this business !
On a scale of A+ to F Jacquie Lawson = C
Reason for Rating BBB Ratings System Overview
Reviews may not be reproduced for sales or promotional purposes.
Jacquielawson.Com is not BBB Accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Jacquielawson.Com's rating include:
10 complaints filed against business
BBB does not have sufficient information to determine how long this business has been operating.
BBB does not have sufficient background information on this business.
Factors that raised Jacquielawson.Com's rating include:
Response to 10 complaint(s) filed against business.
Resolution of complaint(s) filed against business.
Customer Complaints Summary
10 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Total Closed Complaints
Advertising / Sales Issues 1
Billing / Collection Issues 7
Problems with Product / Service 2
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 10
Jacquie Lawson response:
From: Jacquie Lawson Support <firstname.lastname@example.org>
To: (my email address)
Sent: Wed, Nov 14, 2012 3:26 pm
Subject: Re: Jacquie Lawson Help / Advent / Download (KMM4349178V24726L0KM)
Thank you for enquiry about our Advent Calendar. We are finding that a large proportion of the questions being asked in emails are in fact answered in our FAQs. Please check through the list below carefully, because doing so may well get you an answer much more quickly than waiting for us to reply! If your problem is solved, please DO NOT reply to this e-mail to tell us ? any e-mail, even if it just says "thank you", adds to the queue and slows down our responses to those in need of help. If you are sure that your problem is not answered below, please be sure to REPLY TO THIS E-MAIL rather than sending us a brand new e-mail. That way we?ll know you?ve already seen this automatic reply, and we won?t send it to you again! 1) There's no Download button for the Advent Calendar: http://www.jacquielawson.com//faq/answer.asp?Category=Advent Calendar&QuestionID=5520 2) I downloaded the Advent Calendar but I am unable to activate it: http://www.jacquielawson.com//faq/answer.asp?Category=Advent Calendar&QuestionID=3664 3) Trouble installing the Advent Calendar: http://www.jacquielawson.com//faq/answer.asp?Category=Advent Calendar&QuestionID=3673 4) I am unable to download or install Adobe Air: http://www.jacquielawson.com//faq/answer.asp?Category=Advent Calendar&QuestionID=3692 5) General Advent Calendar troubleshooting: http://www.jacquielawson.com//faq/answer.asp?Category=Advent
How can you stay in business with this type of a BBB report???