Jacquie Lawson Defrauded by Jacquie Lawson Internet

I signed up for a Jacquie Lawson card membership in 2010.  Beginning in May of 2014 I could not access my membership account.  I was told that they had no record of my membership.  After numerous emails sent to the Help/Support desk, the last one sent June 3, 2014, I have given up getting a response.  I have entered all of the pertinent information requested to create a new password numerous times only to find that it doesn't work.  I have never changed my email address nor my password since becoming a member so I'm really not sure what is going on.  What I am sure of is that I renewed my membership in December 2013 and received a confirmation email dated December 20, 2014.  I feel that I have been defrauded.