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Report: #874732

Complaint Review: JAJAH Inc. (Usa) - Mountain View California

  • Submitted:
  • Updated:
  • Reported By: Jackblack — Nationwide United States of America
  • Author Confirmed What's this?
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  • JAJAH Inc. (Usa) 2513 E. Charleston Rd. Suite 102 Mountain View, California United States of America

JAJAH Inc. (Usa)- JAJAH Technologies S.A. (Europe) - JAJAH Ltd. (Israel) Jajah charges illegittimately and doesn't reply to your complaints! Mountain View, California

*Author of original report: Further update

*Author of original report: Resolution of the problem

*UPDATE Employee: JAJAH Issue

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Hello, in this post I wanna talk about a scam done by a big telephony platform: Jajah on www.jajah.com I have been client for 5 years and very probably, unless they don't refund me, I will quit them. In these 5 years, I noticed sometimes some strange charges, but I never taken action until 2 weeks ago.

On their site they state the you can link your cell or your landline to them, you dial a certain number, you receive a call by them that is forwarded to the number dialed. There are stated some fixed fees in Euro (it is supposed to pay only if receiver picks up the call) and for that concerns my case are: from Italian landline to Italy mobile 17.3 cents, to Russian mobile 7.1 cents, to British mobile 14.6 cents per minute.

About 2 weeks ago, I did 2 calls to Russian mobile, 2 to Italian mobile, 1 to British mobile and according to their tariffs I was supposed to pay nothing because nobody answered to my calls. But also charging the calls not answered, they would have charged 63.2 cents, indeed they charged me 99 cents. I wrote to them 2-3 times but theyhaven't replied yet.

I know that we are talking about few cents, but if they do every time these tricks they will earn illegittimately loads of money.. It's a shame that a big company owned by Telefonica, charges sums not owed,that their customer service doesn't respond at all and it is contactable only by mail. A telephony platform that doesn't have a phone, nor a chat live for the customers is absurd... I asked them only the refund of 99 cents and they didn't reply, they aren't reliable at all!

This report was posted on Ripoff Report on 04/27/2012 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jajah-inc-usa/mountain-view-california-94043/jajah-inc-usa-jajah-technologies-sa-europe-jajah-ltd-israel-jajah-charges-ill-874732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

Further update

AUTHOR: Jackblack - (United States of America)

POSTED: Thursday, May 10, 2012

I like to be transparent, so I have to say that the representative that contacted me has credited further 3 euro for charges, understanding my inconvenience.

I'm satisfatied about this compensation, I will continue to use Jajah, now that I retrieved trust in them.

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#2 Author of original report

Resolution of the problem

AUTHOR: Jackblack - (United States of America)

POSTED: Wednesday, May 09, 2012

Hello,first of all,  I have to thanks Ripoffreport, because only after having submitted my report, I have been contacted by Jajah.

Anyway Jajah has been correct, a representative has explained me some details, apologized for the problems, and refunded me with 2 euro on my balance (99 cents + 1.01 compensation).I have retrieved reliance in Jajah.
As a whole, I'm happy about the problem's resolution.

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#1 UPDATE Employee

JAJAH Issue

AUTHOR: JAJAH1 - (United States of America)

POSTED: Monday, April 30, 2012

Hello,
I am a JAJAH representative

We are sorry to hear about the trouble you are having and apologize for the issue at hand. We absolutely want to make sure your situation is fixed as soon as possible but would like some more information from you.

You can email us directly support@jajah.com. We will investigate the issue and make sure your account is credited accordingly.

Thank You,

The JAJAH Team

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