I went to "Strategic Equity" summit in Las Vegas, NV. I saw James Smith and was very impressed with him. I was interested in getting involved. James said something like "Don't worry about trying to explain this to your spouse, there is a DVD you can get in the back that has this presentation on it." I thought "Great, I can show this to my spouse at no risk and we can decide whether we want to get involved or not."
I go to the back and speak with James's son at the booth. At this particular event, since there were 4,000 people there, there were hundreds of people clammering around the booth filling out order forms (do the math, 100s of people X $5,995, that's a lot of money and that's just one event! Why even do real estate when the seminars pay so well?)
I ask for the DVD to show my spouse and James's son says "Oh the DVD is in the package. To get the DVD you have to get the package."
I get very down to earth at this point and say "So to get the DVD to show my spouse to see if we want to do it I have to give you my money?"
He says "Don't worry about it you have 5 business days to return it for a full refund if you don't want to do it."
That was the first red flag. STRIKE 1. With all the people signing up and all the money they are making, why can they not provide a DVD to show your spouse without having to sign up. I mean, what does a DVD cost? less than a buck! Many of the other speakers at the events gave FREE DVDs and materials to take home and review before making a decision.
I look at the order form and it mentions a 5 day return policy. It also says and I quote
"See the Notice of Cancellation form on the back of this order form for an explanation of this right. To obtain a duplicate copy of the Notice of Cancellation of if you have any questions, please call 866-390-7916."
Well there is no Notice of Cancellation form on the back of the order form. STRIKE 2. When I called the toll free number 4 times and all it did was give an "off the hook/busy" tone. STRIKE 3. I then asked about this.
I said to the son "It says on this order form that there is a notice of cancellation on the back and there is not one. I called the phone # 4 times and it is not working."
The son appears very surprised and says something to the effect that he is surprised that the phone number is not working, they must be having a lot of volume of calls right now. But not to worry and I could cancel in 5 business days. He came off in a way that it appeared that they would be very cool with the cancellation.
Now remember, I went through all this shenanagins just to get the DVD of the presentation to show my spouse.
Then I go on to the internet and am reading about how they try to sell you on a $22,000 program when you go to the $6,000 one. I'm sorry, but for $6,000 and 3 days of 8 hours a day you should be able to give me all the CONTENT I need to know. When I learned that they try to sell you again, they lost all credibility with me. STRIKE 4.
I also have been reading about how difficult it is to get your money back. I am concerned because I don't have the cancellation policy. The phone number still doesn't work and I tried it on a Sunday. How many calls could they be getting on a Sunday. I'm sorry I just think the phone # is BS. I think they make it almost impossible to get your money back. I am concerned about this.
The only thing that makes me feel decent right now is I did the transaction on Friday and it's Sunday. I have 5 business days still to try to get my money back. The thing that I am uncomfortable with is that this company never provided me with the Cancellation Policy. Therefore, I am unsure on how to exactly cancel with them. Something tells me they have a very specific way of cancelling and if you don't do it exactly that way, you don't get your money.
Can anyone that has gotten their money back tell me what steps they took or what course of action will yield me a result? Please include addresses, email addresses, phone numbers, names of people for me to contact. I would really, really appreciate it.
Ladera Ranch, California