My brother & I traded in a camper trailer & a motor home our father had left us when he died on a brand new Jayco197 camper trailer along with size able cash difference. On the first outing there was no real problems. My wife & I took the camper out several weeks later when it rained rather hard. The area around the roof mounted air conditioner leaked in a steady stream. We cough as much water as we could in a large cooler. The 92 quart cooler was more than half full.
When we returned home we called Triangle RV in Frederick Md and made arrangements to drop it off for them to check it out. The floor had already started to warp, the laminate on the dinning table was coming apart, the cushions for the dinning seats were wet, the wood trim was stained. Triangle RV said they would call us next week. They did not. We went back to them a week later and told the A/C bolts were loose from the factory. They were working with Jayco to replace the flooring & table, etc.
My brother and I advised them this was not acceptable. We bought a new camper not a re-conditioned one and we either want a new camper or a full refund.
It has now been over 2 months, summer is over, our trailer is still at Triangle RV just setting there. We have made several phone calls, have been promised they would get back to us which never happened and when my brother contacted the Jayco company he was pretty much told it is Triangle RVs problem to handle.
We are at the end of our rope. What can we do to either get another camper just like it or get a refund ? I afraid to go in much less sleep in that camper again for fear of the mold which must be in the walls, floor & ceiling The camper was bought in early spring the leak was discovered in mid July.