Briefly, my hair was damaged beyond repair at the JC Penney salon in Joliet Illinois.
I went in with long, healthy hair. I wanted my roots touched up and a few highlights added to "freshen" my look.
The stylist was not one I was familiar with. Nevertheless, I put my trust in her because she was licensed. Dumb, dumb, dumb!!
I left with my hair falling out in clumps and damaged to the scalp. My hair was so matted and "pasty" it was disgusting to touch.
Not being a very assertive person, I paid and left in tears. My sister contacted the salon and insisted the manager inspect my hair, herself. She was SO rude on the phone and was very uncooperative. She was loud and beligerant and unprofessional.
When I got to the salon, ALL the stylists glared at me as if I had commited a crime. The manager was even worse as she yanked my hair (as it came off in stands and clumps in her hands) and shoved my head around. Sighing and "tisking" her tongue the whole time. She kept snapping at me and questioning me about my paying for the service performed if I was so dissatisfied.
At one point, she accused ME of going home and damaging my own hair!! Yep. It's awlays been my dream to got from having beautiful, healthy hair to having patchy, matted gross hair. Still under the glaring eyes of the other stylists, my sister insisted I get a full refund.
The manager angrily gave me my cash back and "requested" that I not step foot in their salon again.
This is the most unprofessional, rude, pathetic group of stylists.