Complaint Review: JC Penney - Plano Texas
- JC Penney 6501 Legacy Drive Plano, Texas United States of America
- Phone: 972-431-1000
- Web: www.jcpenney.com
- Category: Furniture & Furnishings
JC Penney Furniture Delivery Debacle Plano, Texas
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I ordered a sectional sofa from JCPenney.com on June 5 2010. The original delivery was scheduled for June 19 but it was cancelled same-day because the local delivery person could not find the feet for the sofa. JCPenney told me they'd have to cancel the order and re-order the sofa. Ten days later, they had charged my credit card again but never removed the original charge and I had to call them to get it removed.
The second delivery attempt was made in July. This time, two left-arm pieces were delivered instead of one left and one right. The customer service rep promised they would expedite delivery of the missing piece.
A week later I received not a sofa piece, but the slipcover.
I called JC Penney two or three more times because at this point I had three order #s and it was very confusing. Most of the time the rep on the phone assured me everything was being taken care of, the supervisor had me on a special list, things were being expedited.
This week I received......... wait for it.........
Another slipcover.
Oh, and they charged my credit card another $200 for the slipcover without my authorization.
I now have:
3 slipcovers
1/2 of a sectional
And JCPenney has had $1789 of my money for three months.
I can't wait to take them to small claims court!!!!!
This report was posted on Ripoff Report on 08/29/2010 02:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jc-penney/plano-texas-75024/jc-penney-furniture-delivery-debacle-plano-texas-635375. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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