Complaint Review: JCpenney
JCpenney POOR CUSTOMER SERVICE *REBUTTAL
*UPDATE Employee: Wake Up
*UPDATE Employee: Customer Service is NUMBER 1
*UPDATE Employee: Turning around
*UPDATE Employee: I went to the headquarters in Dallas
*UPDATE Employee: The Golden Rule... "Hell No."
*UPDATE Employee: JCPenney remakes the Golden Rule
*UPDATE Employee: Pure Frustration
*UPDATE EX-employee responds: not condone, nor has ever condoned dishonesty
*Consumer Comment: cutomer service
*0: I have always been pleased with them.. ..customer service is poor
Frustrated I made my way to the customer service desk and a friendly manger was able to help by going to search for the shirt. Meanwhile, I waited for her at the customer service desk and not but 5 minutes later the snooty man came up to me with the shirt and I asked him where it was and he said simply..in the back. Where was supposed to be anyways, he just never bothered to look for it. I asked him why didnt he look for it in the beginning and he said How was I supposed to know? How incredibly stupid for a man who sells suits.
I am just happy that I didnt buy it from him. I explained what happened to the manager, who was still looking for the shirt, and she told me she would go and speak to him right then. She made the experience tolerable but I was so worked up by this man I couldnt believe I spent $300 on a suit to have been treated this way. That was amazing.
This report was posted on Ripoff Report on 02/26/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/jcpenney/dallas-texas/jcpenney-poor-customer-service-rebuttal-4551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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