JD BYRIDER RIPOFF, RUDE, BAD CUSTOMER SERVICE INDIANAPOLIS Indiana

I bought my first car in 2000 never had a problem with my car, payments, insurance or anything else. I thought I paid too much but considering I had no line of credit I got the car anyway.

In feb of 2004 I traded my car in for another one. I had no problem til Jan 05 when Ms. Angela called me and told me she would be my account rep. Up until this point I never knew I had one. I used to make my payments at the westside location never had a problem. Ms. angela told me I could pay at the Pendleton Pike location closer to my house.

Since Jan every week there is a new problem. I doubled my payments and got a call I was a week behind. I pay be check my payment is late because they waited 2 weeks to cash it. I get a call asking me do I still want my car because I missed a payment. I pay early through the Night deposit box and I get a call they never received my payment. I ask if it was stuck in deposit box and was told that it wasn't and that Jamie was their top notch cashier and if I had paid it she would have gotten it.

I received my check in the mail 2 days later with a note from jamie that it was in fact stuck in the deposit box. My payments are due on Friday and I was having some cash problems and told her I wouldn't be able to make the payment til that Monday (2 days later) because I was waiting on someone to help me and she asked me if I was working and I told her yes and she told me that if I was working why do I need help and when they gave me the car they didn't go off when someone would give me money but off my pay check. I thought that was rude and uncalled for.

In April I got a call from Ms angela that my insurance company had cancelled me because of non pament on march 6. 1st problem my payment was not due til march 10th so how can i be cancelled before I am even late. 2nd problem why would you wait 1 month to tell me I had no insurance and threaten to take my car.

We called the insurance company on 3way and proved ms angela wrong so she says well did you pay for this month (april) I told her not yet( it wasn't due til the next week) and she said well it's cancelled for this month and you are still in violation and we can repo your car. I told her it wasn't due till the next week. She thought I was lying and we had to call them again on three way to prove her wrong. Before I started having problems I referred a friend and she's had her car for about a year and I have still not received my $100 referral fee. I took my car in for brake work and without the service guy even looking at my car or knowing what kind of car I have he told me to go to autozone to get some brake spray and that I didn't need brake work.

Still to this day I have not yet received one appology from anyone. Her manager/supervisor is never there for me to complain to.

unsatisfied customer

T
indianapolis, Indiana
U.S.A.