Complaint Review: JDL HVAC Services - Odenton
- JDL HVAC Services 2115 Brigadier Blvd Odenton, USA
- Phone: 410 793-6441
- Web: jdlhvacservices.com
- Category: Heating, Cooling & Ventilation
JDL HVAC Services Misdiagnosed Problem Odenton Maryland
*REBUTTAL Owner of company: Job 01-1214
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On July 26, 2016, my air conditioning unit stopped working. JDL HVAC responded within 10 minutes. JDL touted their Âgood reviews on the internet. This company makes sure that they are the first to make contact with customers. The JDL technician diagnosed the problem as a bad capacitor, which he quoted a replacement at $385.00. The technician put a new capacitor in the unit, it ran for approx. 5 min, then stopped. When the unit stopped running the tech tried to sale me a $250 cleaning, I declined.
I was then told that the unit was hot and leaking oil, which I never observed. I was then quoted $4,000 for a new unit. I decided to get a second opinion. The second company diagnosed the problem as a bad duel cap (capacitor) on condenser. The replacement cap was $121.00. In addition, the second company replaced and tested, cleaned the filter, cleared the drain, and checked the unit pressor. The total cost with the second company, including the diagnoses fee of $99.00, was $220.00. I wasted $100.00 with JDL and could have loss thousands if I had not gotten a second opinion. I will never use JDL again.
This report was posted on Ripoff Report on 08/12/2016 06:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jdl-hvac-services/odenton-21113/jdl-hvac-services-misdiagnosed-problem-odenton-maryland-1322230. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Job 01-1214
AUTHOR: jdl - (USA)
SUBMITTED: Thursday, November 10, 2016
It was regrettable that our tech came out to a service request, deemed an equipment defective without all due course. He informed the office of his findings and a quote for a new unit was given based on the existing unit's condition.
We are glad that a second opinion was sought out and, it was indeed what our tech diagnosed at first.
We are further glad that the client accepted our offer to return a service fee taken back to them.
JDL maintain a strict standard of honesty and dignity always. We have since effect some positive changes on field services, to avoid this type of incident in the future.
We only wish that, we would have been afforded a chance at resolving this in a different manner other than through this avenue.
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