Jeff Noyes Vendor-Lock Lied to PayPal to avoid $37 refund Unknown, Internet

On 27 Dec 2010 I received an email from Jeff Noyes of Vendor-Lock.com offering a package called "The Black Top Hat" which is a method to get "F.R.E.E. Traffic for life, to send to your sites and blogs... WITHOUT spending any money on ANY extras...".

Being a little skeptical I emailed his to ask if he provided a money back guarantee:

Sent: Monday, December 27, 2010 8:16 PM
To: 'Jeff - Vendor-Lock.com'
Subject: RE: Only 48hrs. Left to get F.R.E.E. Web Traffic FOR LIFE ! Grab yours right now !!  

Do you offer any form of money back guarantee on this? Just a bit concerned that it may not be something I'm interested in doing once I see what it involves and can’t afford to spend $47 and not make use of it.  

Thanks.

And received the following reply:

Sent: Tuesday, 28 December 2010 5:25 p.m.
Subject: Re: Only 48hrs. Left to get F.R.E.E. Web Traffic FOR LIFE ! Grab yours right now !!  

Hi,  
Thanks for your inquiry. I do have a 10 money back guarantee on this product.
I also help people with the method, so you'll be getting help from me if you need it too.  

I'll give you a tip.( secret ) If you go the website http://theblacktophat.com and then try to leave the site without purchasing, it will show you a second page, that will offer you $10 off. So you can purchase the Black Top Hat package for $37.  

Stick around and I'll show you how to make enough money where you will never be concerned about how much the product costs again  ; )  

Have a great day !  
Yours truly,  
Jeff Noyes

Assuming he meant a 10 day guarantee I purchased the package on 29 Dec 2010 for $37.

To comply with the terms of posting on RipOff Report I will not say what I thought of the product or anything about it but suffice to say it was not something that I wanted to be associated with or pursue.

I emailed Jeff twice, on 31 Dec 2010 (i.e., 2 days after purchasing) and again on 6 Jan 2011 asking for a refund:

Sent: Thursday, 6 January 2011 8:38 a.m.
To: 'Jeff - Vendor-Lock.com'
Subject: RE: Only 48hrs. Left to get F.R.E.E. Web Traffic FOR LIFE ! Grab yours right now !!  

Jeff, still waiting for this refund...  

Thanks    

Sent: Friday, 31 December 2010 10:48 p.m.
To: 'Jeff - Vendor-Lock.com'
Subject: RE: Only 48hrs. Left to get F.R.E.E. Web Traffic FOR LIFE ! Grab yours right now !! 

Hi Jeff,  

Purchased this in the end but as I’m not into xxxx xxxxxxxx (or xxxxxxx xxxxxxxxx for that matter) I will not be making use of it and would therefore like to request a refund please.  

Was purchased from the PayPal account xxxxxxx.  

Thanks


No response was received to either email. This was the entire email exchange between is. There was NO other correspondence.

I therefore raised a dispute with PayPal on 8 Jan 2011, 10 days after purchase, as follows:

8/01/2011 21:11 GMT+13:00 - Buyer: Before purchasing this item I specifically emailed the vendor and asked if there was a money back guarantee as I wasn't sure I'd be interested in his strategy. He responded, "Thanks for your inquiry. I do have a 10 money back guarantee on this product". I assume he means 10 days and not 10 minutes!I purchased the product but was not interested in pursuing it. I have twice emailed the vendor, on 31 Dec & 5 Jan, asking for a refund but no response has been received.Should the vendor decide to issue the requested refund I am happy to close this dispute.

He responded to PayPal as follows:
8/01/2011 23:24 GMT+13:00 - Seller: Hello, This customer asked me plenty of questions in advance which I spent the time to answer for free. He also emailed several times telling me he was getting use out of my video and coaching package, and asked for even more help. Which I gave. Now he wants to keeps my digital product and get a refund after learning how to do what I teach, so he can have it for free. I answered a lot of emails and gave this customer a lot of one on one help. I do have a 10 day money back guarantee, but the 10 days is long up for this customer, and he emailed how WELL things were going with his business after using my product. Please take this into consideration, as I have a family to feed and can't let everyone steal my digital products once they have absorbed the material.Thank you.Jeff

The items in bold above are outright lies!

Lie #1 "This customer asked me plenty of questions in advance which I spent the time to answer for free". The only question I asked was if he provided a money back guarantee.

Lie #2 "He also emailed several times telling me he was getting use out of my video and coaching package, and asked for even more help. Which I gave". The only emails sent after purchase were asking for a refund. I didn't ask for, nor receive, any help.

Lie #3 "I answered a lot of emails and gave this customer a lot of one on one help". There were no other emails and no one-on-one help.

Lie #4 "I do have a 10 day money back guarantee, but the 10 days is long up for this customer". Purchased on 29 Dec, asked for a refund 2 days later and opened dispute with PayPal on 8 Jan. How was the 10 days "long up"?

Lie #5 "and he emailed how WELL things were going with his business after using my product". The only emails sent after purchase were asking for a refund.

Although I emailed PayPal to point out the lies they were not added to the dispute history and I have no idea if they were seen by the person investigating the claim or not but the response from PayPal after one month was "After careful consideration, we're unable to decide this claim in your favor at this time. The item is ineligible for PayPal Buyer Protection because it is intangible."

Not sure why it takes them a month to realize a digital produce is intangible but the bottom line is that Jeff Noyes has STOLEN $37 from me by lying to PayPal.

Jeff Noyes is not to be trusted and his money-back guarantee is worthless.