Jefferson Auto Sales Won't fix my van, refers me to other garage, won't give me a rental to use Washington, Pennsylvania

   The key is in this statement from the OP's original report.

" We didn't qualify for a rental through the warranty company so I called Jonathan too see about getting a car from them  "

   I would wager that the OP is dealing with a 3rd party warranty company, not a direct warranty from the car dealer as later stated.    If that's the case, his beef is with the warranty company an not the dealer that originally sold him the car.   

  A lot of folks buy a 3rd party warranty in lieu of actually having a used car checked out before purchasing.   This poster is finding out the false economy of such a decision.

If you can, have him remove the cost of the warranty. If he is going to not honor it, then he just charged you extra for not honoring his warranty. After all, if you have to pay someone else to get your repairs done then there is no warranty. Have your written warranty with you in case he denies he ever gave you one (he sounds like the type). Good luck.

We do have a warranty through the dealership. When we first bought the van after a week it had problems and we played circle jerk for a month until it got fixed. We never had any other problems until this last time. I called Jefferson because we had an issue with the van not starting, some kind of gear shift issue. They wanted to send me to another garage because they were too busy. Well we broke down one day and we called AAA and the guy somehow got it started but said it was probably a starter. We drove it to the dealership and left it there overnight and called in the morning. Then maybe 2 weeks went by and we noticed an oil leak so again I called and again I was referred to this other garage and that's where the nightmare began. I don't think it's fair for them to wash their hands of it because they referred us to someone else. Also I asked for the carfax report on the van from the dealership and I was told that they get them on every vehicle but of course they can't find the one on my van. I did go to the website and without paying the $35 I was able to see that there are 29 reports on that van. I believe they knew they were selling me a piece of crap van. I do plan on getting this report to see whats all on it. 

Just to start off right: I do not work for any sort of mechanic or dealership at all. I am just a regular consumer like you that has purchased and maintained vehicles for over 35 years.

When you purchase a vehicle, unless you purchase it with a warranty, the transaction with the dealership is finished. They don't owe you anything beyond the actual purchase transaction.

The good news is this: you can take your vehicle to any reliable mechanic and get it fixed at your expense.
 
If you choose to bring it to the original dealership that sold you the vehicle, you are entering into another transaction for which you have to pay. If you have a warranty, then you naturally want to follow the warranty process.

If you bought this vehicle from one of the small lots (BHPH) then you are better off NOT bringing the vehicle back to them for repairs. They most likely will "band aid" your vehicle repair and charge you an enormous price to do so! In other words, you are setting yourself up for future headaches. If you go to a reliable mechanic, you will 1) actually get a decent repair and 2) the repair will be completed in a reasonable time. And if you regularly maintain your vehicle, you won't have very many repairs.

As to loaner vehicles, most of the time you get a loaner vehicle with larger dealerships on newer cars under warranty. If you have an older, used vehicle you don't get the loaner. I rent a vehicle, at my expense, if its going to be in the shop for an extended period.  Fortunately when you bring it to a reliable mechanic, you rarely have to rent a vehicle as they get their repair work done quickly.

In short, the purchase of a vehicle is a separate transaction from the maintenance and repair of the vehicle. And, a warranty is only as good as the company behind the warranty (and the written contract).  If you learn this now, then you will save yourself a lot of time, frustration and money in the future.