Report: #1086388

Complaint Review: Jenna Hatch

  • Submitted: Sat, September 21, 2013
  • Updated: Sat, September 21, 2013
  • Reported By: donaldmouse — Utah
  • Jenna Hatch
    1981 Murray Holladay Road SLC Utah 84117
    Salt Lake, Utah

Show customers why they should trust your business over your competitors...

 Stay away from Jenna Hatch and her firm LongOkura in Salt Lake Utah.  She gets you in her office tells you all sorts of lies and makes promises, then when she has you'r HUGE retainer fee she doesn't listen to you at all she gets you in court and totally goes for the other side leaving you high and dry.  Don't listen to a thing she has to sa,y and what ever you do DON'T give her any money.

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This report was posted on Ripoff Report on 09/21/2013 08:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 REBUTTAL Owner of company

Yes, we have an extensive file of the statements from all sides.

AUTHOR: Rebecca Long Okura - ()

As I stated previously, we of course have the complete file available for any authority that the client wishes to have review it.  My offer remains available for the client to properly mediate or arbitrate regarding the validity of her bill and the actions taken by the firm.  I am confident of our performance and of the contents of our file in displaying the turth of the situation. Thank you for allowing us the opportunity to set the record straight.

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#2 Author of original report


AUTHOR: - ()

 These things are untrue about a withdrawl.  I have an email and letter from Camilla Van Orman

Camilla Van Orman
"Hello Camille, Rebecca asked me to file the attached Withdrawal of Counsel as you and Jenna appear to be unable to work together. Rebecca said it is up for discussion."  That is part of the email from Van Orman. My dad called twice to talk to Jenna Hatch about getting the case done and over. Jenna Hatch would not return phone calls that I had made asking about the case.  We also have emails from Jenna Hatch saying we did not agree on the divorce decree about certain things.
Jenna even told the other attorney from the respondent that we did not agree on a lot of the issues. The withdrawl was not a money issue, and it is going to the state bar to have this investegated. When we agreed to the withdrawl I only owed $93, now they want over 2200 dollars for "work" that Hatch supposidly did. They are jusy trying to add a bigger bill on me.  We did have one meeting set up with Rebecca Long Okura for the next day and that evening I recieved the email about the with draw. So I decided that we would be meeting for nothing.  My Feelings are still the same about this "firm and Jenna Hatch".  I have All the emails and letters that will show this statement from Rebecca Long Okura is giving is false information.
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#3 REBUTTAL Owner of company

The real story

AUTHOR: Rebecca Long Okura - ()

This client is known to us.  Fortunately, the vast majority of our clients are very satisfied and so it is easy to know who anonymous posters are.  Ms. Shafer must be willing to forego confidentiality since she posted this on a public forum but we will attempt to only tell what must be told to set the record straight.  Ms. Shafer (and her father) came to us regarding a family law case.

Ms. Shafer went to court with us representing her. After much negotiation and advice of counsel, and participation by the parties, opposing counsel and the court, a final agreement was reached by the parties.  The final agreement was read into the court record in front of the parties and in front of the judge.  The judge than asked the parties if that was an accurate agreement, if they understood it, and if they agreed to it.  Ms. Shafer said yes to all of these questions.  

After this final agreement, Ms. Shafer changed her mind.  Probably in part because her father actively attempts to control aspects of this case but he is not our client.  The client and her father are not on the same page, yet Ms. Shafer feels pressure from her father and so these things erupt.

Ms. Shafer no longer wanted to be bound to her agreement in court.  Obviously, this is not so simple.  The court will enforce that agreement because now it is the Order of the Court!  

In the interium there were many phone conversations and other actions taken by us on Ms. Shafer's behalf.  Her retainer was $3,500.00, which is the retainer on all of our contracts and we happily provide that information to anyone who asks. We find this retainer amount to be approximately the middle ground (if not on the low end) of what other family law lawyers with similar years of experience take as retainers.  Ms. Shafer expended her retainer and owed us money.  

We withdrew from Ms. Shafer's case because she owed us money. We were not "fired" by Ms. Shafer and she was actually asking us for more work on her case which goes against her statements about dissatisfaction with Jenna Hatch, who is an excellent attorney.  We have three other attorneys at the firm, none of whom worked on this case and so Ms. Shafer's blanket anger at the entire firm seems misguided, but it is because all of this stems from her not wanting to pay her bill.

I, as owner of the firm offered twice to meet with Ms. Shafer and her father to clear up any dispute and discuss her bill. We sent up an appointment which Ms. Shafer cancelled. My second offer to discuss things was ignored.  We sent Ms. Shafer's account to collections and, of course, now she attempts to defame us anonymously in a public forum.  

Important things to take from this:

1.  These forums give everyone an excredibly limited understanding of what can be complex contracts, activities and relationships.

2.  Ms. Shafer could not and cannot point to anything that we have done wrong.  We have repeatedly asked her to show us on the bill or in the file where an error was made and she declines to even discuss this with us.

3.  Family Law cases are emotional and we understand that they are very hard on our clients, but we really do our best to represent them with diligence, vigor, and understanding.  Ms. Shafer did understand and agree to her court order but the court system is not accommodating to people who change their minds when they get mad.

4. If you have a dispute, please take up the business on the offer to talk.  We could avoid all of this through proper mediation and arbitration channels instead of in a limited environment not well designed to resolve complex problems.

My offer stands to take to, mediate or arbitrate with Ms. Shafer.


Rebecca Long Okura

Owner, Long Okura P.C., Attorneys at Law

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