Report: #623867

Complaint Review: Jennifer A. Coburn

  • Submitted: Fri, July 16, 2010
  • Updated: Tue, December 18, 2012
  • Reported By: AMD — Valrico Florida United States of America
  • Jennifer A. Coburn
    432 S.E. 12th Terrace,
    Homestead, Florida
    United States of America

Show customers why they should trust your business over your competitors...

Apparently Jennifer has scammed more people than us. Our story is pretty much the same as those already reported here.

She contacted us via telephone to pitch her services of Lead Generation and Appointment Setting for our business. We spoke with her over half a dozen times and she "guaranteed" six qualified leads per week of service. She couldn't accept payment via Paypal (should have been the first warning sign) and asked that we send her a check for $360 for two weeks of her time. We told her we would pay half up front, to make sure she did come through with the leads she promised, and then she was supposed to do her next week of service and provide the leads in order to receive the balance of payment. We mailed her a check on 5/14, along with a list of leads for her to call! She emailed us once, on 5/24 to say that she was "working" the leads and would get back to us. She has never called or emailed back, and hasn't returned any phone calls left for her, even though we told her we would be reporting her to any and all fraud agencies we could.

If you have been ripped off by Jennifer Coburn, please visit the USPS website and file a mail fraud claim against her Click on the Contact Us button and there is a link to "File a Complaint". What she is doing IS considered a Federal offense and she will be investigated and prosecuted. Or you can call the Post Office hotline for mail fraud at 877-876-2455
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This report was posted on Ripoff Report on 07/16/2010 11:56 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

She tried to scam me, too.

AUTHOR: Don - (United States of America)

Jennifer Coburn tried to scam me, too. Fortunately, I paid half her fee via PayPal Mastercard. And when I disputed the charge and gave Paypal a small mountain of evidence of her unresponsiveness, they refunded the full amount I had paid her.

She was not too happy, of course. She threatened legal action, of course. I simply ignored her. She never bothered me again, and I considered myself lucky.

I just looked through some of the email exchanges we had during the summer of 2011. Some of the highlights:

from me:

"On your website, you advertise that the 30 hour campaign takes 3 weeks to complete. I paid you the first half on Aug 10, 2011. It has now been 5 weeks. You haven't provided any leads, nor any sales. Your email below
says you want to talk about my target market. This is a conversation I expected you to have with me 5 weeks ago.  I would say I am very dissatisfied with the service I've received, except that I haven't received any service at all. In previous emails I
questioned your results. Your explanations included: it takes time to generate leads, it was a holiday week, you don't call on certain days of the week. 

"You sent me one call report. But it merely showed a number beside different dates that were supposed to represent the number of calls you made. At this stage, I can't say that I believe you've made those calls. The other reps making calls for me are generating leads, potential customers I am calling and closing. You have not sent me the first lead."

Also from me:

"You and I didn't discuss a strategy or an approach - what you would say, how you would answer questions, if/when/how you would pass them off to me.. We didn't discuss how to manage potential buyers - would you  keep the lead to yourself until it materializes, etc."

From her, after I got my money back from Paypal:

"You are not owed the entire $180 and I did not approve that. Unless you clear up the chargeback with your credit card company, you will be hearing from my attorney. All the paperwork was sent to my merchant account company and they will not be releasing any funds. If they do, it will be charged back to your account."

Of course, she didn't follow up (has she followed up with ANYTHING except excuses?). I never heard from her merchant account company.

Do yourself a favor and stay far away from Jennifer Coburn and East Coast Telemarketing.
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#2 REBUTTAL Owner of company

AMEN - She is a fraud!

AUTHOR: R.Eason - (United States of America)

Great post! By the way....she is now condunting business under the name East Coast Telemarketing and she is still a thief. Doesn't sound like anything has changed. She ripped me off as well. Something else funny. She told me that it was her mom who died of cancer and she told you it was her brother. She tells so many lies to so many different people, it's almost funny.

She is a sad pathetic individual! East Coast Telemarketing, JC Consulting and Jennifer Coburn is a complete fraud!
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#3 General Comment

Response to Rebuttal

AUTHOR: Anon - (United States of America)

To the client who is defending Jennifer Coburn:

1.  Why is Jennifer not returning any calls? Or ever even responding to any emails if she is such a great and ethical person?  I return calls to clients.  Period.  Especially if I have their money.

2.  Why is she telling different stories to different people (which also concludes the separate IP address issue).  She is in hospital, death in the family, her brother is diagnosed with cancer, her brother is in hospital, her brother is now dead, etc. etc.

3.  Who is Mark?  Supposedly her manager when she claims she is the President?  Is she sending out emails under his name "oh so sorry, Jennifer is out with another tragedy"???

4.  Why won't she accept payment through Pay Pal?  Because Pay Pal will freeze her account if she is suspected of fraud?

5.  Why are all the claims for under $500?  Because anything over $500 is grand larceny versus petty larceny?

Riddle me that, faithful client.

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#4 REBUTTAL Individual responds


AUTHOR: - (United States of America)

You know I don't really care what you might think. Who the hell are you to say that clients can't make comments? Who died and left you boss?

I defend all my clients when in need and you are going aganist her contract terms, plus you are taking this to the next unnecessary level. She won't be charged with anything. She has a couple silly reports, big deal.

I'm defending her because I believe in her and my company has seen results and when she gets back from her leave, we will continue to work with her.

You need to mind your own business and stop telling people what they can and cannot do.

If you are really going to fight over that small amount of money, then maybe you shouldn't be in business if that means to much to you. Grow up!!

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#5 Consumer Comment

Smells bogus to me too.

AUTHOR: Flynrider - (USA)

"Not that its your business, but 3 reports online are from the same person and it was tracked from their IP address. I know this because I helped investigate it."

   Sure you did, you Internet detective!  Just for fun, what's my IP address?

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#6 Author of original report

Update to Rip Off Artist Jennifer Coburn

AUTHOR: AMD - (United States of America)

What we find funny, about this rebuttal, is "why" would a "supposed" current client of this firm, be interested in jumping into the fray?! They know nothing of the situation at hand.

What is even funnier, is the similarity of this "rebuttal story" and the emails we received, last week, from the person who "supposedly" had taken over Jennifer's workload for her. Same excuses.

The story changed, from email to email, with each excuse for non-service getting more pathetic.

As of Friday, Jennifer's email address and cell phone was still on her website. When we started communicating with this person, who supposedly took over her workload, the website changed to different contact info! This person said that Jennifer hadn't been "involved" in the business for months! Luckily, we had screen shots of the website before they made the change, on Friday, and also googled past published pages, which showed the contact info had been changed.

Our original complaint of fraud stands. We paid for a service and were not provided with any service, nor was there "proof" of anything that was mailed or emailed to us.

Jennifer Coburn was supposed to supply us with six "guaranteed" leads (her terms, not ours) per week of paid service. She was paid, and to date, we have not received any sort of service from her at all, or have we received even one "guaranteed" lead.

Therefore, she IS guilty of fraud and we have reported her to the USPS for Mail Fraud, the Better Business Bureau, the State Attorney's Office, the FBI Internet Fraud Division, and today, we are moving on to the IRS.

In the "real" business world, current "clients" don't make statements for companies that are involved in fraud. This "rebuttal" is so ludicrous, it just makes the original situation that much more noticeable as fraud.

If someone wants to run a business, then they should run the business. Personal issues have nothing to do with business obligations.

Again, I encourage others to contact the authorities if they have had similar situations with Jennifer Coburn.
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#7 Consumer Comment

In Jennifer's Defense

AUTHOR: - (United States of America)

I am a current client of Jennifers and have been working with her for about a year. I have seen nothing but results from her, all valid appointments that have turned into major accounts for us. She has taken a leave of absense for a little while to take care of her family, however my partner and I are still using her company.

All I see are negative comments about Jennifer and her company and people calling her a scam, when she is not.

I know the terms of her contract and they are the same for everyone. You are owed 50% of the contract price, not what was paid upfront. If your contract was for $360 but you paid $180, then you are owed nothing.

I find you and the rest of these "companies" who are posting false information about her very unprofessional.

I understand that in some cases projects don't work out, it happens to everyone. Jennifer is hired for a reason. I hired her because I hate the phone and thats probably why you hired her too. Regardless if she contacted you first or vise versa. You need to take a step back and look at what you are saying. She's not gulity of anything, she didn't do anything wrong. You hired her to make calls, set appointments or whatever it was you wanted so you didn't have to do it.

She sends out reports every friday plus a call log that shows the dials are being done.

Not that its your business, but 3 reports online are from the same person and it was tracked from their IP address. I know this because I helped investigate it.

I don't know what kind of business you are, but usually when a campaign goes bad, its the clients business not Jennifer's.

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