I was referred to Sandar Goldens after receiving a positive review from a coworker. After contacting Jennifer Arn about adopting a puppy, I was informed about 2 upcoming dates for litters to be sold. I made an appointment to take the 5 hour drive to pick up the puppy on a Friday.
Jennifer told me to mail a $100 deposit to secure a puppy in the litter. I immediately mailed it and received an email 2 weeks later that stated it hadn't been received. I emailed her a digital copy of the cashed and SIGNED check and she claimed to have not signed it. She told me something about having it stolen from her mailbox.
My bank told me I needed to have Jennifer sign and notarize an affidavit stating she wasn't the one to sign the check. I mailed her the affidavit and asked her to mail it back in immediately. Jennifer gave me a bank account number and told me to re-send another $100. I told her I would NOT send one and that I will hand her the puppy money ($100 less) when I come to pick up the dog. I informed her that once I received the $100, I would pay her the remaining balance. She agreed.
All of a sudden, I was not getting emails back for a week or so at a time. Then she tells me that she may not have any puppies on the date I had made an appointment for. Now, all of a sudden, she may not be having any more available puppies for another month. I emailed her 3 days before the anticipated appointment to verify she had some and she didn't message me back until THE DAY OF the appointment. Needless to say, we didn't make the drive. I bought a different puppy from another person.
I told Jennifer we went with another puppy and would appreciate her mailing off the affidavit asap. Fast forward to one month later...I email her AGAIN to ask if she had sent the affidavit. She tells me the she had the flu for 4 weeks and couldn't make it to town. Three weeks later, I email her again to ask if she mailed it. She tells me (4 days later) that she mailed it but complained that it cost her $11!! I was appalled! Nevermind the fact that I was out $100 because of her!
In an email she just responded to me with, she said "s**t happens" in response to the check getting cashed by someone else besides her. Then she threatened to sue me for suggesting that she was the one to cash the check (since it IS her signature!) and lying to me about it.
Jennifer Arn and Sandar Goldens may try to rip you off so beware. I can't attest to cleanliness or care of her dogs, since I never bought from her. But I CAN attest to having my deposit "stolen" and being jerked around.