• Report: #954942
Complaint Review:

Jennifer Convertibles

  • Submitted: Sun, October 14, 2012
  • Updated: Sun, October 14, 2012

  • Reported By: Randhi — Alexandria Virginia United States of America
Jennifer Convertibles
3501-B South Jefferson Street Internet United States of America

Jennifer Convertibles Guardsman protection plan Sold me faulty leather and a non-existent protection plan Internet, Internet

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My wife and I had purchased a black leather sleeper sofa from jennifer convertibles on Nov 28,2010. August 26,2012 I noticed that my two year old had made a tear on the arm rest of the sofa. When my wife and I purchased the sofa we also purchased the Guardsman protection plan which is a 5 year service contract between me as the original purchaser and the consumer. When I noticed the damage to the sofa I immediately contacted Guardsman. I took pictures of the sofa and filled out the questionnaire online.I Printed out the questionire and mailed it into them.

In about 3 weeks I received a notice in the mail stating " Unfortunately, we are unable to service your claim for the following reasons the reported damage to your furniture is not covered under the terms of the protection plan". I quickly refered back to the protection plan and read over what is covered. Under leather and Vinyl upholstered furniture #4 states "Any punture, cut,tear,or rip from a specific incident or caused by defective furniture mechanism Guardsman protection plan will cover it".

I spoke to 3 representives from Guardsman they each had different reasons for not servicing my claim. I then called jennifer convertibles to discuss the matter with them, I spoke to a store associate and she told me that she will let the store manager know of the issue and I have yet heard anything in response. Secondly the sofa is also cracking and peeling apart on the seat cushions after 2 years.

This report was posted on Ripoff Report on 10/14/2012 06:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jennifer-convertibles/internet/jennifer-convertibles-guardsman-protection-plan-sold-me-faulty-leather-and-a-non-existent-954942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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