Report: #167501

Complaint Review: Jennifer Convertibles

  • Submitted: Sat, December 10, 2005
  • Updated: Thu, April 30, 2009
  • Reported By: Edgewood Maryland
  • Jennifer Convertibles
    8153 Honeygo Boulevard
    White Marsh, Maryland

Jennifer Convertibles, Jennifer Leather, Jennifer Furniture Jennifer Convertibles, Victims Unite White Marsh Maryland

*Consumer Comment: No your company is "Crazy"!!!!!

* : ex-employee.

*Consumer Suggestion: YOU PEOPLE ARE NUTS

Show customers why they should trust your business over your competitors...

I'm not going to spend alot of time detailing my complaint. Fact is, we all have pretty much the same complaints. From the poor quality products sold at top dollar, to botched up deliveries, to not recieving the furniture we were sold(Bait and Switch tactics), to most importantly, the cruddy customer service. I have found, to my horror, that after the shocking dealings with these con-artists, that the main reason for their ability to stay in business is that all of these complaints have been dealt with in a small scale and only locally or individually. I'm pissed, and so are hundreds of other JC victims whose stories I've read on web sites like this one. I have been inspired to write everyone of these sites in hopes to inspire nation wide action against this retail virus. I'm not waiting or holding my breath for a call from some District Manager who is obviously not going to return our calls, and I'm sure as Hell not going to sit by and allow some "Customer Service" rep to treat me or my family like dirt for doing business with them in the first place. The only reply I'm waiting for is from the company who owns most of the shopping malls in Maryland after I directed them to these web site and to the dirty way this company is doing business. I strongly encourage any one who is currently looking at an overpriced pile of junk in their living room that they have recently become married to, to take immediate action nation wide. Contact the BBB, Atorney General, FTC, the stores land lords and especially the media. This plague is operating nationally and so should our efforts to not only rectify our injustices but to prevent further victimising by Jennifer Convertibles. The only reason I can see that so many victims around the country are dealing with the same problem, is because there is no public awareness of this problem. Most people, like myself, went to Google search engine and clicked right on their website not even seeing the ten pages or so of warnings from other victims just like you. These web sites are a great tool, but not enough by themselves. We need to stand up and remind these hoodlums who the retail world revolves around.

The Customer!!! I'm hoping to inspire at least a mass public awareness of these crooks. I want Jennifer Convertibles scams to be as well known as McDonalds sell hamburgers. I feel an informed public has the ability to shut this company down!! If you are pissed too or have any ideas on how to put an end to the deception and the lies, please contact us at The further our stories spread, the less damage they can do!!!

Edgewood, Maryland
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This report was posted on Ripoff Report on 12/10/2005 11:12 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

No your company is "Crazy"!!!!!

AUTHOR: Arod266 - (U.S.A.)

To sweetnothings in Maryland who say the people that complain about Jennifer Convertibles are crazy. Well you obviously either 1 work for them or 2 are crazy yourself. When hundreds if not thousands of "consumers" have the exact same experiences with a company and problems there is an old saying If it looks like a duck, walks like a duck and sounds like a duck then its probably a duck. I am living proof of ignorance because I did see all the complaints about Jennifer Convertibles on the web before I bought my furniture from them but I thought how bad can it be. Well BAD I wish I had the intelligence to listen to all those who had been wronged by Jennifer Convertibles. You say we are crying about stuff but when you spend nearly $2000 on something and it falls apart almost after buying and you have to wait in my case 6 months so far and still going for a part, or when they stop responding to your emails and don't return any calls then how would you feel. Put yourself in everyone else's shoes. I have not been rude or mean to any so called customer care and have been very patient to this day and still I have not received and kinda care. 6 months are you kidding to fix a sofa? This company is a rip off plain and simple and I have a little satisfaction knowing I was able to keep 2 friends of mine from going through what I have experienced when they where going to purchase new furniture. Its my little victory and hopefully they will pass it on to some of their friends and so on. I am now looking into a lawsuit against them and would be happy to join any class action suit against them if any exist. I hope that one day that we can all smile when this company goes down but sadly not till they have literally stolen millions of dollars from consumers like myself. To Jennifer Convertibles the worst company I ever had the displeasure of doing business with SHAME ON YOU!!!!!
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AUTHOR: Ken_man - (USA)

I worked for jennifers for about a year and a half. I've read tons of complaints on them like you have and the stories that you read online STILL happen to this day. I still keep in touch with a couple of current employees and someone's furniture got delivered to their house and the delivery men made a hole through the customers ceiling, ran and left, then the delivery warehouse manager talked to the customer and said that he has to pay it out of pocket!! THAT is crazy.

When I did work for Jennifers, I was CONSTANTLY regretting selling furniture due to the lack of workmanship on the whole sofa and everything that got delivered ended up getting broken, dirt got on furniture, juice got on furniture before delivery, etc. Anything you could think of has probably happened. I was fed a pack of lies before I worked there, saying I could make $30,000+ a year but with so many delivery issues i've hardly gotten paid because we get paid on all DELIVERED items. Anyway, Jennifer Convertibles isn't the place to buy furniture if you want good customer service along with it
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#3 Consumer Suggestion


AUTHOR: Sweetnothings - (U.S.A.)

OK 1st of all I do truly feel sorry for the people who have real complaints and real problems. The people on this website who are posting things about this company are crazy. You all have unreal expectations and unreal wishes. OK 1st off the customer is our #1, we do know this and we DO NOT need you telling us this. We tell everyone that you are alowed to REFUSE the frunitre AT THE TIME OF DELIVERY. This is NOT A SECRET. It is also placed on our wall "NO REFUNDS OR EXCHANGES ON DELIVERED MERCHANDISE". We do try our best to make sure that the customer is completly satisfied. And IN FACT I have even witness as wel as done this myself, when i customer calls and there is an issue and it is NOT the customers fault, i.e, they wanted a color on the showroom floor but the sales associate wrote the wrong swatch code down, it is NOT there fault and if they had accepted the frunitre and said this is not the color I saw, we will contact corporate and try to get somthing worked out (which could take a few days maybe even weeks, we sell alot of things and corprate is very busy, as would you be so maybe people should grow a little compasion for the people who are trying to help), but if you call and harrass us and yell and scream, then HELL TO THE NO I am NOT, I repeat NOT helping you. The CUSTOMER needs to understand that they sometimes people cant jump when you need them to, right at that moment. And that MAYBE there are other people with bigger issues than you. Life is too short to be so angry becuase you didn't get your way, WAHH WAHH WAHH, cry about it why dont you! GET OVER IT. We try our best to make sure everyone is equally satisfied. And YES you get GREAT frunitre for a GREAT price. Go to roomstore if your not happy, GOOD LUCK Cause THEY SUCK, talk about just out to make a sale!!! I LOVE JC THEY ARE THE BEST AND HAVE THE BEST QUALITY FRUNITRE WITH THE BEST LIFETIME PROTECTION PLAN!!
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