Jerold Hahn OfficeFrog Only Filled Part of my Order! Potomac, Maryland

I wanted to take a moment to respond to Jerold's report regarding his recent order with OfficeFrog.com. 

Once I learned of the issue I contacted Jerold to resolve the matter with him directly.  I asked him to allow me to properly investigate and confirm the situation.  Tracing our order fulfillment process with Jerold's order, he is correct.  We failed to include one of his items in the order.  We were preparing to ship out the missing item however Jerold responded that he had already requested a charge back on his account and purchased the item elsewhere.  We apologized for not making his experience a good one and will be issuing a refund for the missing item.

I want to assure readers we take our customer experience and order processing seriously and would never with-hold items from their orders.  Furthermore, should there ever be an issue with an order or items within an order we have been able to resolve most issues that meet or exceed customer satisfaction levels.

We understand buyers have a choice when shopping online.  We work hard to make their experience a good one.  We also understand there may be times when issues arise where we could have done better.  In this case, our customer service efforts could have done better to escalate the issue internally.  We will learn from this instance and work harder to uphold customer satisfaction.

Cordially,
David Conner
Co-Founder
OfficeFrog.com