Complaint Review: Jerry's Subs & Pizza - Herdon Virginia
- Jerry's Subs & Pizza 1254 Elden Street Herdon, Virginia U.S.A.
- Phone: 703-689-2020
- Web:
- Category: Fast Food Restaurants
Jerry's Subs & Pizza terrible customer service. ripoff Herdon Virginia
*Consumer Comment: The restaurant business is getting worse
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I was in this Jerry's today 7/22/03 and ordered a sub from the area that has the chicken sandwiches. Once I got it back to my office I realized it was beef and immediately called the store to tell them of the mishap.
The store manager acted as if it was my problem and he was going to do nothing about it. He said "that is not my problem we can make you another sandwich but you will have to pay for it" Now I was outraged I went over my order with him and explained to him I really couldn't eat beef and that I would really appreciate it if he remade the sandwich. He once again told me it was to no error of theirs and that he didn't care either way. They were not making me a free sandwich. I went on to tell him I paid my money for a sandwich that was suppose to be chicken and it was not and something should be done about it. He finally said, "You didn't say what you wanted." and I told him, "You didn't ask."
The menu gave me the impression that the sandwich was chicken and either way, good customer service is accepting responsibility for an evidential mistake and tries not to do it again. Mistakes happen all the time in fast food but he refused to admit a mistake was made on his behalf. Now I am stuck with a sandwich that I paid for and can not eat.
Natalie
Herdon, Virginia
U.S.A.
This report was posted on Ripoff Report on 07/23/2003 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jerrys-subs-pizza/herdon-virginia-20170/jerrys-subs-pizza-terrible-customer-service-ripoff-herdon-virginia-64474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
The restaurant business is getting worse
AUTHOR: Anon - (U.S.A.)
SUBMITTED: Thursday, July 24, 2003
A lot of restaurants are like that these days-- they just have terrible customer service, blame their own errors on the customer, and don't give compensation for the errors and treat the customer badly. Society today, especially the restaurant and business industry is just getting worse and worse--
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