Report: #981331

Complaint Review: Jewelry Television

  • Submitted: Wed, December 12, 2012
  • Updated: Mon, December 17, 2012
  • Reported By: Paula — Spokane Washington United States of America
  • Jewelry Television
    po box 105658
    atlanta, Georgia
    United States of America

Jewelry Television billed me double for a purchase atlanta, Georgia

*UPDATE Employee: 3 Bracelet Orders

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  I ordered two bracelets, one sapphire, one ruby priced at $39.99 each. The Sapphire one came first then a few days later the ruby on e arrived.

 The bill came with charges of $46.98.  $6.99 was shipping for both bracelets. The bill was for only the Sapphire bracelet.   I wrote a check for $46.98 on November 14,.2012    I received a bill to day Dec. 12,2012.

  It shows the payment for $46.98 but now shows both bracelets   with two charges  of$39.99  total of $79.98.   They never took off the $46.98 I paid. I only owe them $33.00.

  I wrote a check for $33.00 and a letter to them and the place where the payment goes about this so will be mailed tomorrow.  I guess I will wait and see what the results are.  I am just tired of being ripped off.
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Updates & Rebuttals


#1 UPDATE Employee

3 Bracelet Orders

AUTHOR: JTV Laura - (United States of America)


We apologize for the confusion. According to our records, we show you ordered a bracelet on 10/19/12 - order 80634718, using your Preferred Account card for the amount of 46.98.  That is the
first bill you should have received.

Then, on 11/05/12 we show you order two additional bracelets - orders 80912410 and 80912220 each costing 39.99, also using your Preferred Account. 

The first bill you should have received would have been for the 10/19 purchase of 46.98.  The second bill  for 79.98 would have been for the purchases on 11/05.  

If you have any other questions about your orders or account, we'll be happy to help. Give us a call at 800-581-3002. ~JTV Laura

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