Jiffy Lube ripped off my entire life ripoff New Bern North Carolina

I had arrived in New Bern, NC on August 31st. Tired from my 10 hour drive from Upstate NY, I am looking forward to spending some time with my family before moving further south to start a new life.

When the time came to continue on my journey, [on October 28, 2005], I went to get an oil change at Jiffy Lube on Glenburnie in front of the Harris Teeter Supermarket. The time was approximately 12:30pm. I had taken a coupon for $10.00 from the Sunday paper, which was why I had chosen this establishment. I drove to the rear of the store and before I could get out of my vehicle, I was greeted by a young lady in her early 20's.

She stated that "The manager had walked off the job, and had locked up the computers, so we can only take cash and we can not give you a receipt because everything had been affected by the manager." She said "You can either go to Harris Teeter, or the gas station next door to get cash."

She then told me it would be $35.00, I handed her the oupon and she sid Now it will be $25.00 cash". went to the gas station next door to obtain cash from the ATM and the receipt said the time was 12:34 pm. I went back over to the Jiffy Lube, she once again met me at the vehicle, took my cash, and escorted me (my,what customer service I exclaimed!!) to the waiting room. I am not a person who cannot sit, but I looked out to the garage bay and saw this girl in the backseat of my vehicle, so I went out into the bay.

I asked the young man (who claims he was from Louisiana and had a son) what was this girl doing in the backseat of my vehicle? He claimed "she was vacuuming and that this was a service they performed for all oil changes".

I remained in the bay until my oil change was complete chatting with the youthful Jiffy Lube staff. When I arrived at my destination in Florida, I was unpacking my vehicle and when I could not find the small round silver box, I began to panic.

This box contains the most important fragments of my entire life. The joy I would leave to my four daughters was their great-great grandmother's inheritance. As well, In this box contained my most precious memories. Every piece of jewelry from my great grandmother (now deceased), the precious pieces that my grandfather (now deceased) gave to me on his many trips around the world and this represented every challenge, the rosary beads which she gave to me when I was six--and every woe, and happy time I had experienced over the last 47 years of my life. This was all I had left, and now it was gone. I can't tell you the agony and sorr! ow this has caused me.

I cannot sleep, I hurt so much that I am constantly sick to my stomach knowing that these fragments of my life may be in some pawn shop or being traded for drugs on the streets of New Bern NC. For who would go to that length to steal just this and that from the insides of customers' cars - the reward would be small, and this indicates a type of person who has possibly ongoing needs for something like say drugs? This means that my heirlooms would be dropped on the street for instance for $20 for the perpetrator's next high?

I feel totally violated. If anyone has seen or has been
approached to buy pieces of jewelry, I pray you will contact this editor, or the local police department. I have some hopes that maybe someone will find it and be able to return some of this to me.

When I spoke to Jiffy Lube Corporate, they told me that the computers were never down (big surprise) and that every camera in the store had been manually disconnected by someone. What can they do?

The New Bern Police Dept has been very helpful and attentive. You are a fortunate town for having such a wonderful police force. I will forward you a list of the things taken from my suitcase and if you need any descriptions, please call. This is my last hope for trying to pick up the pieces of my life stolen in New Bern.

Susan
Naples, Florida
U.S.A.

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