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Report: #303456

Complaint Review: Jim Campen Trailer Sales - Fletcher North Carolina

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  • Reported By: Asheville North Carolina
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  • Jim Campen Trailer Sales US Highway 25 South Fletcher, North Carolina U.S.A.

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This business specializes in truck/RV accessory and trailer sales, but also provides spray-in bedliners, and claims to be able to do custom liner jobs using a material made by Bondo called Truck Guard Ultra. I had parts of the outside of my truck sprayed with this liner material back in April 2007. I paid over $1,000 for the work. I have had repair issues come up on no less than four occasions since then. I have had issues with the liner peeling away from different areas on the truck, and even had a large chunk of the liner fall off the truck once. The texturing of the liner is inconsistent between the different sides of the truck. The work was shoddy for what I paid for it. The employee who did the work turned out to actually be a convict who was on some kind of work training program and had not yet been fully released from prison before he performed the work on my truck. I was not even given a copy of the warranty information until I requested it in writing. I had such difficulty in getting one of the managers to respond to the many problems I have had with the liner that I had to get the owner involved. Although the owner made some effort to rectify the problem, after speaking with him at length about the problem, I realized these people really do not have the competence to do custom liner jobs. I took the truck to Rhino Liner and had a much better experience; they specialize in custom liner applications, and were able to repair a lot of the mess that Jim Campen's "employee" had made, even though it cost me extra to have the repairs done. I strongly suggest you avoid dealing with this business if you need a custom liner application of ANY kind performed on your vehicle.

Jrock917
Asheville, North Carolina
U.S.A.

This report was posted on Ripoff Report on 01/25/2008 08:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jim-campen-trailer-sales/fletcher-north-carolina/jim-campen-trailer-sales-do-not-purchase-spray-on-liner-from-this-company-fletcher-nort-303456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Consumer
1Employee/Owner

#3 Author of original report

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AUTHOR: Jrock917 - (U.S.A.)

POSTED: Wednesday, June 30, 2010
The original work done on the vehicle was by Line-X, and was done out of state.  I did not really understand the difference in any of these spray-on liners or how they should be applied until I had this "wonderful" experience with Jim Campen's "professionals" (basic spelling and grammar are obviously not required to work there).  What kind of sense does it make that a car wash would cause the liner material to come loose, unless that material was poorly applied to start with?  What incentive would I have to willingly damage my property after spending almost an entire paycheck on having custom work done to improve the look of the truck?  I never gave these people the chance to spray my bed rails because by that time I already knew better.  And what of the quality of the work over 3 years removed from when it was first done?  Well, a few months ago the liner material applied to the front bumper started peeling on both sides and...you guessed it...the complete bumper had to be re-done.  I've spent almost as much money getting the liner repaired or completely replaced as I did to have it initially applied.  If you take your vehicle to someone who specializes in polyurethane linings, i.e., Line-X or Rhino Liner, then you should be treated well since those people generally get it right the first time, and stand behind their work if they don't.  Im sure Jim Campen Trailer Sales can help you if you need a trailer; but, if I were you and I didnt have money to burn, Id stick with that.



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AUTHOR: manager - (United States of America)

POSTED: Wednesday, June 30, 2010

Hello Ripoffreport.com   

This is a total scam, this customer as he claims he took this to Rhino Linings to fix. Thats is who sprayed his bedliner in the truck to start with and wasnt happy with them. Then brought the truck to us to spray his rocker panels and some pieces on his bumper with he had no problem with until he went through a car wash and it ripped his mud flap and tore the liner material as well. He wanted us to repair his mudflap and liner at NO charge but this was NOT a defect this was a abuse problem. Truth is he probley did this to the car wash place also. Next he had made another appointment with us a couple of weeks later and wanted us to spray his bed rails on his truck sence he had it sprayed underrail the first time and we told him NO and I guess that made him mad.So someone else sprayed his rails. YES folks thats 3 different people who have now sprayed bedliner on this truck. Anybody see the problem now? This guy just want something for nothing and doesnt take responsibility for nothing.

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#1 Author of original report

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AUTHOR: Jrock917 - (U.S.A.)

POSTED: Saturday, January 26, 2008

I also wanted to point out something else about the way I had this liner applied. The liner covers not only metal areas around the rocker panels and rear fenders, but also covers the splash guards, door impact guards, and areas of the front and rear bumpers that are made of plastic. Some of the worst areas of discrepancy were around the impact guards where gaps existed between the guards and the metal body of the truck. When I met with the owner and showed this to him, I was told this was probably due to the expansion/contraction of the guards during different temperature levels. The manager I had formerly dealt with claimed I had even been told not to have any plastic areas sprayed altogether.

What I did recall was that I was told not to have any chrome areas sprayed since adhesion tended to be a problem in those applications. Upon checking with other shops that also apply spray liners, I found out that plastic is not something that typically causes the kind of problems the manager claimed (including the issue brought up about expansion/contraction), yet chrome does tend to more difficult. This was further proof to me that these people did not know what they were doing. It is likely that the manager was simply trying to cover his rear-end by telling the owner anything he could that would make me appear liable for his own incompetence.

Application of the liner material to plastic may require some different preparation steps (a primer may have to be applied before the liner is sprayed), but this is not something any shop that offers custom liner jobs should not be able to do. The liner that was applied to the plastic areas of the front and rear bumpers has not yet come off, further raising doubts in my mind of the quality of the work done to the rest of the vehicle. Again, take your vehicle to Rhino Liner or somewhere that specializes in custom liner jobs if you need one done so you don't waste your money like I did.

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