Jim M'Lady Nissan Crystal Lake Illinois Patti Scapone Deceptive Online Quotes Crystal Lake, Illinois

I negotiated the price of an Altima over the internet with Patti. She gave me a super low price. I emailed her back to ask if she had made a mistake and to verify all the equipment. She verified everything and I thought I had found a good deal!

I showed up at the dealership and that's when all the games started. I had sales people and managers all trying to explain that the price did not include the "destination". $800!!! They wanted me to pay $800 more dollars for something thats already included in the sticker price. I finally conceded and said I would pay the $800.

Then I really got angry when they told me I had to qualify for certain rebates! Isn't this illegal! I never said I did qualify for all these rebates! Why would you use them to quote me!!! Are you a recent college grad? Are you trading in a leased vehicle? Does your mother own a horse and buggy? What kind of questions were these?

After all the rebates that "i did not qualify for" and destination charges, they told me that there was $580 worth of accessories on the car that I had to pay for! By the time they were done changing the price on me, I was paying over $2780 more than they had qouted me!

Then to top it off..... They advertise that their sales tax is only 7%. It's my first time buying a car so I thought they could save me taxes. But as I learned you pay sales tax based off were you register the vehicle. They were just going to charge me 7% and let the state whack me with a separate tax bill later!!!!

Needless to say, I ended up telling them I had to think about it. When I was walking out I heard one of the sales manager's giggling and saying that I needed my Daddy to make the decision for me. I was furious and kept walking. I left and never will ever go back.

I went to Arlington Nissan where I ended up buying the car and had a great experience.

Please do not waste your time going to M'Lady Nissan. They are rip-off artists and Lisa Madigan should investigate them!