jkm ribbons Ordered ribbon last May, backordered ad nausea, ask for refund, told the company only gives credit, then said would refund within 21 days, day 69 now and still no refund Trenton New Jersey

In May of 2016 I ordered 27yds of royal stewart ribbon from JKM. A group I am in was participating in a Scottish celebration in August of 2016. Initially I was told the ribbon would be available in late May, in June I was told the ribbon was still in Europe and would be available in late July. Our credit card company was charged in May. In June I asked for the ribbon or a refund. In September I sent another email and was told it would not be available until late September and I asked the order  be cancelled and a refund creditied to the credit card. In November I contacted them again and was told a full store credit was on file which could be applied to a new order. My response was "Since when does a company refuse to offer a refund. A credit does me no good, because your service has been so poor that I will not order from you again.

And how long does a back order last, forever? I have waited from late April/early Mayt until mid September for the ribbon. Each time I inquired about it, I was told it was still in Europe and still on back order. You seem to have a pretty good scam going. So I appear to have no other recourse except to say send the cussed ribbon if it ever shows up on this continent." The response to this email was that they wanted me to be happy and although their company policy of 19 years was to give a credit, they would make an exception and issue a refund which would take 21 days to process. It is now mid January and no credit has appeared on the credit card statement. Interestingly they complained about having to cancel the order with their suppliers. I don't think they have any suppliers, I don't think they have any ribbon, backordered in Europe is a convienent excuse. They just take the money and run.