John Eagle Honda FRAUD, SCAM, BAIT AND SWITCH, Houston Texas

WORST SHOPPING EXPERIENCE OF MY LIFE! BUYER BEWARE! FRAUDULENT DEALERSHIP!!! SCAM!!! BAIT AND SWITCH!!! RIP OFF!!! I called John Eagle Honda on Saturday afternoon 12/14/13. Inquire about the new upcoming 2014 Civic EX Sedan. I spoke with Goerge Motown. I explained to him that I was looking to pre-order the Civic and inquired if they were doing Pre-orders. He assured me that they were, and he would be very happy to order me on and I can pick it up on 12/28 and close the deal today. By Closing the deal today I would also receive the $500 cash incentive from Honda Financing for the car. He told me If I come and picked up the car today I would be able to purchase it with Tax, Title and License for a DRIVE OUT PRICE OF $19,629. The price was significantly below MSRP so I said great I'll be inn today. THE NIGHTMARE BEGINS... Once I got there, I asked for George and he came to the front and said he was busy with a customer but a inexperienced sales rep by the name of Brandon C (who couldn't even remember the colors I was interested inn) was going to have me test drive the 2013 model and show me the colors. I drove the 2013 model and liked it so I told him that I would like to speak with George. He told me that I need to close the deal with him as George was busy (I had a bad feeling when he said this) nevertheless I insisted George take care of me, and asked him to get him for me. While waiting I came across a British sales manager by the name of Allen, he agreed to help me close my deal as I insisted that I did not feel comfortable with Brandon as he was quite inexperienced. He agreed. I asked him to close the deal at $19,000 and he went back and forth between the GM (named Darryl), and said that $19,600 would be the best. I asked him will it include the tint on the car, as Brandon had told me it was standard with every vehicle they sold. He said yes I will be receiving the tint on the car as part of the deal but the paint protection and seat cover protection won't be valid unless I pay for the warranty. I said all right as long as I get the tint and the car at $19,600 I'll be a happy customer. We agreed on the price and shook hands. IN MY MIND THE DEAL IS DONE AT THIS POINT, BUT BOY WAS I IN FOR A SHOCK!!! Allen comes back about 20 minutes later after reviewing the car I had for trade and tells me we have a problem! I asked him what was wrong and he said he couldn't include the tint, and that its a $299 charge!!!

FRAUD #1, then he tells me that the GM (Darryl) won't allow the deal to complete because the price we agreed upon is too low and that he needs to start adding Tax + Title + License ETC!!

FRAUD #2. I explained to him that you and I just agreed on a deal and shook hands on it. His excuse was that, that is a deal I had with George and he was giving me the same numbers. I insisted that you, Allen, went back and spoke to the managers and confirmed that deal and shook hands on $19,600. He then proceed to tell him that he couldn't do it and that he is under NO OBLIGATION. At this point I became irate, and very upset. Demanded to speak with the GM, and got a chance to speak with him and George (the original sales rep) in his office. Darryl said that he could not approve the deal, and I indicated to him that George had already spoken with you earlier and gotten approval from the GM!! He said it was a mistake and we need to CHARGE YOU ALMOST $24,000 FOR THIS VEHICLE!!!. FROM $19,600 TO $24,000!!!

FRAUD #3. I WASTED ALMOST 2 HOURS AT THIS DEALERSHIP ALONG WITH DRIVING ABOUT 30 MINUTES EACH WAY. DARRYL EVEN REFUSED TO COME CLOSE TO THE DEAL GEORGE AND GEORGE'S SALES MANAGER, ALLEN AGREED TO OR TO EVEN OFFER TO FILL UP MY GAS FOR WASTING MY TIME. I WOULD NEVER SET FOOT IN A JOHN EAGLE DEALERSHIP AGAIN. MY ADVICE: Make sure you receive an official buyers order before you set foot into this dealership signed by the General Manager on duty, otherwise they will give you the run around with multiple different sales people who give you different stories, and try to RIP YOU OFF!!!