John Jochem Chev ripoff for clucth assembly replacement Stuart Florida

On 9-25-97 I took my truck to the servise dept for a pilot bearing noise. I was told by Rich Tucker that the labor for the bearning replacment would be $ 300.00. I opted to have the entire clutch assembly replaced due to the milage and age of the truck. The installers name was Barry.

Upon picking up the truck I noticed that the clutch pedal would only engage at the top of the travel instead of a few inches off the floor.I advised Rich Tucker and was told that the actuator/clutch slave cylinder needed to be replaced. I asked why the actuator was now defective when the only problem was the pilot bearning? I was told that the repair was and addictional $ 200.00 on top of the $ 644.00 already spend on a new clutch assembly.

I thought that I would be safe now that everything in the assembly. I was very wrong.

After about 2 thousand miles I again started having bearning noise from the clutch area. I then called chevrolet in Michigan and was informed that 2 years prior a service bulletin was issued to the dealships that when a clutch was replaced a lubercation site was requiered to be installed in the bell housing.

I return to john jochem and informed them of the servise bulliton and a lubercation site was installed. This did not quite the noise and I returned again and was told by Mr. tucker that john jochem would do no futher repairs unless I was willing to pay for them to install yet another bearning.

I took the truck to another GM dealer and paid to have the clucth assemblt removed upon which time I was informed that Non-GM parts had been installed and the pressure plate was the wrong one for the truck.

It was the opinion of the certified mechanic that the improper parts had caused damage to the input shalf and the would have to be replaced.

I returned to john jochem and was told that they would do nothing about the appearant fraud.

I paid another $950.00 and had the proper parts installed.

When I contacted Judy Anderson the general manager of john jochem she would not talk to me or answer my written comunications. I asked the state attorneys office dept of comsuumers affair to become involed and they requested the judy anderson attend a meeting to resolve the problem. She never showed up.

I spent a total of $2000.00 with rental cars to finally fix the problem.I was told by the state that I would have to sue the dealership to recover my money.

I was advised that john jochem had a very bad record of ripping off costomers. I wish I had know that up front.

Steven
stuart, Florida
U.S.A.