Johnny's Towing and Recovery Inc Johnny's Consumer Beware: Fraud and Extortion Lombard Illinois

Car broke down at a gas station in a very populated easy to reach area. Called Johnny's at 4pm requesting a tow. We were told someone would call and be out in 20mins. The quoted rate was $65 hookup & $4/mile. Waited over an hour no one called or showed up. Called back a second time got the same story that someone will be out. No call. No show. Called again. Finally got a call after 8 that the driver is on his way. Shows up to tow the vehicle 25miles. He hooks the car and tows it to our house. When it is time to settle the bill, he says we will be billed the 'night time' rate which is $195 hook fee and $5/mile. He never indicated a change in the quoted rate before he hooked up the car. We told him we called dispatch at 4pm and showed him the call log from the cell phone. We asked why are we being charged a night rate when we had the call in four hours earlier.  He could not even articulate when 'night time' rates start. Just that he was the night time driver and that is the charge. 

We complained about the change from the quoted price and he threatened to impound the car. We called management, which was usless. They are all in on the scam, from the top down. This company's business practices are similar to a criminal organization engaging in fraud and extortion. They should be investigated as such. Do not use this company. Even if you are going through insurance their rates are far beyond fair business.

Television News Report. Wish I had seen this news story. 

fox32chicago.com/news/546698-story