Report: #359939

Complaint Review: Johnstons Toyota

  • Submitted: Wed, August 06, 2008
  • Updated: Thu, August 07, 2008
  • Reported By: Parksville New York
  • Johnstons Toyota
    134 Bridgeville Rd
    Monticello, New York
    U.S.A.

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On July 30th, 2008, our Toyota Tacoma was in for the NYS annual inspection. We passed with flying colors (just needed windshield wipers). While we were there at the Toyota dealership, we had them inspect the underframe due to a recall they had. No problem there either.

My sister who normally drives the truck, noticed a slight squeak coming from the truck somewhere in the front on Sunday, August 3rd. I looked around the tires, but found nothing. We figured if it got worse, we'll bring it back for repairs.

On Monday, August 4th, as my sister headed for home, she called me. "The truck is shaking when I'm driving". I told her to go very slow and try to make it home. If not, call me again. 10 minutes later, she calls back, extremely upset, in tears. The passenger side front tire fell off.

I ran into town to see if she was ok, then I got a good look at the truck. Not one lug nut to be found. One of the studs on the hub was snapped off. The fender was crushed, the door jammed shut. It was a mess.

Thank God, a very capable town police officer directed traffic around us as I attempted to put the wheel back on. He suggested we take one lug nut off the remaining tires, use them and drive the truck to our regular mechanic who was about 100 feet away. The plan worked, the shop was closed, our mechanic knows the truck.

That very night my sister called our insurance company. The first question out of his mouth was, who touched the vehicle last? She told him we had in for inspection the previous Wednesday. They set a date for the adjuster to come 8/6 directly to our mechanic.

On Tuesday 8/5. I called the Toyota Dealership to apprise them of the situation and my anger. I was put on hold 4 times while the service coordinator spoke to the service manager. They had the gall to tell me that after they changed locking lug nuts out for regular ones for my deceased father in 4/2004, someone must have used a lug nut that was incorrect!

I told them that THEY were the ones who put the last group of lug nuts on the truck in 2004. I also reminded them that if they were the wrong ones, how did we pass inspection or at least told they were the wrong ones. I said that I wanted them to check further.

No return phone call for the remainder of Tuesday. Nothing again on Wednesday morning.
As a family, we decided to rent a car for my sister, so I was a literal hop, skip & jump from Toyota. After securing a PT Cruiser for sis, I headed over.

I walked in and flustered the coordinator. I said, I was in the neighborhood RENTING a car for my sister. Since I did not hear back from them, I thought I stop by for an update.

"I told you yesterday, they were the wrong lug nuts and besides, we took off the left front tire (i.e. the driver's side)" I told them I was giving all this information to our insurance company and that we were not finished.

So here we are. The adjuster came by the garage today. They have to replace the ball joints, knuckles, hub, brake pads, calipers, etc. Also the fender and door. All I can say is that I know we are in for a hell of a fight, but Toyota is wrong in this. My sister could have been killed.

Stanleerules
Parksville, New York
U.S.A.
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This report was posted on Ripoff Report on 08/06/2008 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/reports/johnstons-toyota/monticello-new-york-12701/johnstons-toyota-truck-passes-inspection-730-wheel-flies-off-84-monticello-new-york-359939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#1 Consumer Comment

Lug nuts are not rocket science

AUTHOR: Friendly Help - (U.S.A.)

and it is good practice to inspect your vehicle after someone else, anyone else, has touched it.

The lug nuts probably were not tightened. Usually the opposite occurs: some young macho-lad uses an impact wrench to tighten the lug nuts to 200 or 300 ft-lbs, instead of the factory specification like 78 to 100 ft-lbs, and then the brake rotors are distorted when they become hot during braking.

Personally, I would have taken the insurance ajuster along on any visits to the dealership. This fight SHOULD be between your insurance company and the dealership's insurance company. When someone has hit my car I simply turn the problem over to my insurance company & they have always made me whole.
Respond to this report!

#2 Consumer Comment

Lug nuts are not rocket science

AUTHOR: Friendly Help - (U.S.A.)

and it is good practice to inspect your vehicle after someone else, anyone else, has touched it.

The lug nuts probably were not tightened. Usually the opposite occurs: some young macho-lad uses an impact wrench to tighten the lug nuts to 200 or 300 ft-lbs, instead of the factory specification like 78 to 100 ft-lbs, and then the brake rotors are distorted when they become hot during braking.

Personally, I would have taken the insurance ajuster along on any visits to the dealership. This fight SHOULD be between your insurance company and the dealership's insurance company. When someone has hit my car I simply turn the problem over to my insurance company & they have always made me whole.
Respond to this report!

#3 Consumer Comment

Lug nuts are not rocket science

AUTHOR: Friendly Help - (U.S.A.)

and it is good practice to inspect your vehicle after someone else, anyone else, has touched it.

The lug nuts probably were not tightened. Usually the opposite occurs: some young macho-lad uses an impact wrench to tighten the lug nuts to 200 or 300 ft-lbs, instead of the factory specification like 78 to 100 ft-lbs, and then the brake rotors are distorted when they become hot during braking.

Personally, I would have taken the insurance ajuster along on any visits to the dealership. This fight SHOULD be between your insurance company and the dealership's insurance company. When someone has hit my car I simply turn the problem over to my insurance company & they have always made me whole.
Respond to this report!

#4 Consumer Comment

Lug nuts are not rocket science

AUTHOR: Friendly Help - (U.S.A.)

and it is good practice to inspect your vehicle after someone else, anyone else, has touched it.

The lug nuts probably were not tightened. Usually the opposite occurs: some young macho-lad uses an impact wrench to tighten the lug nuts to 200 or 300 ft-lbs, instead of the factory specification like 78 to 100 ft-lbs, and then the brake rotors are distorted when they become hot during braking.

Personally, I would have taken the insurance ajuster along on any visits to the dealership. This fight SHOULD be between your insurance company and the dealership's insurance company. When someone has hit my car I simply turn the problem over to my insurance company & they have always made me whole.
Respond to this report!

#5 Consumer Comment

LOL at the conspiracy theory...

AUTHOR: Honest Sam - (U.S.A.)

...in the post above!

Why would Toyota do this purposely in order to drum up more work? If that was truly their motive they could have simply found bogus things to repair during the initial vehicle inspection.

This sounds more like a case of incompetence or laziness.
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#6 Consumer Comment

TOYOTA IS HURTING SO BAD THAT THERE COULD BE...

AUTHOR: Karl - (U.S.A.)

A POSSIBILTY that Service People are PURPOSELY not doing their jobs correctly in hopes that Toyota owners will come back to the Dealership to have the problems fixed, wouldn't you agree?? Think about it!! If Toyota Dealers are NOT generating the money that they USED to, then HOW can they make up the difference?

SIMPLE!! Sabatoge people's vehicles so NEW PROBLEMS pop up and then the vehicles will be brought back for further work, correct?? IT IS POSSIBLE, isn't it????

Toyota's stock keeps falling!!! Profits keep falling!!! Dealerships keep seeing their profits falling!!!! Mechanics keep making LESS MONEY when they are NOT as busy, correct???

DO YOU SEE THE POSSIBILITY that this COULD be happening?!!!!!!!!!!! I'm NOT SAYING that it DID happen, only that there is a POSSIBILITY of it happening, O.K.?

SOLUTION: NEVER HAVE YOUR TOYOTA SERVICED AT A TOYOTA DEALERSHIP AGAIN!! Have a local Mechanic that has experience with Japanese vehicles service your car!!

TOYOTA- MOVING BACKWARDS!!!!!!!!!!!!Just like their STOCK!!!!!!

TOYOTA IS FEELING THE HEAT!!!!!!!!!! 'Too much stress, too much heat!!!!'
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