Report: #1363124

Complaint Review: JomaShop

  • Submitted: Tue, March 21, 2017
  • Updated: Thu, April 20, 2017
  • Reported By: Alexa — west newton Massachusetts USA
  • JomaShop

    Internet
    USA

JomaShop You get what you pay for - product fell apart and terrible customer service New York Internet

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I bought a Skagen watch from Joma Shop. I had bought many Skagens before and they had lasted years. The numerals/time markers fell off this one in less than 8 months. After several attempts, I finally reached customer service and they said i had to send the watch in for warranty service and I would have to pay the postage. Two weeks later I got the watch back unrepaired with a notation that it wasn't eligible for warranty service due to "impact" and that there were photos.  I called customer service and they said that it looked inside like someone dropped it or smashed it against the wall. I assured them that hadn't happened and asked for the photos that they claimed they had; they refused to provide them. I notice a pattern with them not taking reponsibility when things go wrong. Next time I will spend more money for a more honest company.

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This report was posted on Ripoff Report on 03/21/2017 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jomashop/internet/jomashop-you-get-what-you-pay-for-product-fell-apart-and-terrible-customer-service-ne-1363124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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