Joseph A Bank Clothiers Online sales repeated errors and poor customer service, Internet

I ordered three pairs of Wool/Cashmere Slacks from Joseph A Bank's Executive line online.  I paid extra to have a permanent crease put in all three pairs and to have them altered to length.  The web page from which I ordered the slacks said that they were all in stock.  When I ordered the slacks and paid for them, the email receipt said that all three were on backorder.  Not being in a tremendous hurry to receive the slacks, I accepted the backorder status.  The three pairs of slacks were shipped separately.  The first pair I received had not been altered and did not have the permanent crease.  I phoned the store that had filled the order and was told to take them to the retail store nearest me in Chesterfield, MO.  When I explained the situation to the manager, he told me that they did not just do alterations for other stores just because they can't get things right.  I persisted and they agreed to do the alterations.  When the second pair arrived, they were the wrong color and they had been cuffed instead of finished.  I called the customer service line and they told me to box them up and a FedEx driver would come and pick them up.  Mercifully, the third pair was correctly done.