Report: #1037641

Complaint Review: jostens jewlery

  • Submitted: Sun, March 24, 2013
  • Updated: Tue, April 02, 2013
  • Reported By: randall — bradenton Florida
  • jostens jewlery
    3601 Minnesota Drive
    Minneapolis, Minnesota
    United States of America
  • Phone: 1.877.475.7027
  • Web:
  • Category: Jewelers

jostens jewlery they would not fix my class ring when they say it is a lifetime warrenty Minneapolis, Minnesota

*UPDATE Employee: Apology

*Consumer Suggestion: they suck

*Consumer Comment: Are you sure?

*Consumer Suggestion: Some

Show customers why they should trust your business over your competitors...

i had written jostens jewlery in reguards to re sizezing my ring. now i paid for a lifetime warrenty and they are wanting to charge me a arm and a leg to resize it. granted i graduated in 1985 but lifetime is a lifetime. if i am not correct.

the people i talked to there were rude and would not give me their names. and i say names cause i went to the manager. i feel as though i bought something that dont mean anything.

i dont want a new ring, i just want it resized. come on people
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Updates & Rebuttals


#1 UPDATE Employee


AUTHOR: Jostens Consumer Affairs - ()

I apologize for any confusion and/or inconvenience. All resizing requests should be directed to Jostens warranty department at 800-854-7464 x17196. Thank you for choosing Jostens.
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#2 Consumer Suggestion

they suck

AUTHOR: mr default - ()

wouldn't fix my ring either.
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#3 Consumer Comment

Are you sure?


A warranty is usually a guarantee against defects in materials or workmanship that causes the ring to break or the stone to drop out.  I don't think it covers re-sizing.  Why would they guarantee you wont need the ring to be re-sized?

Are you sure re-sizing is in your contract?
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#4 Consumer Suggestion


AUTHOR: mr default - ()

lifetime warranty, huh?
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