Report: #1037641

Complaint Review: jostens jewlery

  • Submitted: Sun, March 24, 2013
  • Updated: Tue, April 02, 2013
  • Reported By: randall — bradenton Florida
  • jostens jewlery
    3601 Minnesota Drive
    Minneapolis, Minnesota
    United States of America
  • Phone: 1.877.475.7027
  • Web:
  • Category: Jewelers

jostens jewlery they would not fix my class ring when they say it is a lifetime warrenty Minneapolis, Minnesota

*UPDATE Employee: Apology

*Consumer Suggestion: they suck

*Consumer Comment: Are you sure?

*Consumer Suggestion: Some

Show customers why they should trust your business over your competitors...

i had written jostens jewlery in reguards to re sizezing my ring. now i paid for a lifetime warrenty and they are wanting to charge me a arm and a leg to resize it. granted i graduated in 1985 but lifetime is a lifetime. if i am not correct.

the people i talked to there were rude and would not give me their names. and i say names cause i went to the manager. i feel as though i bought something that dont mean anything.

i dont want a new ring, i just want it resized. come on people
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This report was posted on Ripoff Report on 03/24/2013 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jostens-jewlery/minneapolis-minnesota-55435/jostens-jewlery-they-would-not-fix-my-class-ring-when-they-say-it-is-a-lifetime-warrenty-1037641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#1 UPDATE Employee

Apology

AUTHOR: Jostens Consumer Affairs - ()

I apologize for any confusion and/or inconvenience. All resizing requests should be directed to Jostens warranty department at 800-854-7464 x17196. Thank you for choosing Jostens.
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#2 Consumer Suggestion

they suck

AUTHOR: mr default - ()

wouldn't fix my ring either.
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#3 Consumer Comment

Are you sure?

AUTHOR: TWSM - ()

A warranty is usually a guarantee against defects in materials or workmanship that causes the ring to break or the stone to drop out.  I don't think it covers re-sizing.  Why would they guarantee you wont need the ring to be re-sized?

Are you sure re-sizing is in your contract?
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#4 Consumer Suggestion

Some

AUTHOR: mr default - ()

lifetime warranty, huh?
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