Complaint Review: JourneyEd.com
JourneyEd.com Horrible Customer Service Internet, Internet
paid receipt noticed that they charged me $10.01 sales tax! They do not get sales tax since they are not located in the state I am in or have a presence here. I also noticed they charged me $14 for shipping a DVD case! Really? I tried to call customer service to find out why they thought they were able to charge for sales tax and was put through to a
Filipino customer service agent who knows NOTHING about American tax laws!
As I tried to explain to her that they can't charge sales tax she just argued that they do and that is that! I hate companies that outsource! I filed a complaint with the BBB and the company first said I was not charged the sales tax so I gave them the proof, then they tried to say they have given me a refund and tried to make it right which is a utter LIE! I have never received an email from them nor was my credit card refunded. They are cheats and I will not do business with them
This report was posted on Ripoff Report on 05/04/2012 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/journeyedcom/internet/journeyedcom-horrible-customer-service-internet-internet-878592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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