Report: #1239863

Complaint Review: JP Morgan Chase Bank

  • Submitted: Sun, July 05, 2015
  • Updated: Sun, July 05, 2015
  • Reported By: Joe — Milwaukie Oregon USA
  • JP Morgan Chase Bank

    Nationwide
    USA

JP Morgan Chase Bank Chase Bank Chase Bank Name Virus Milwaukie and Portland Oregon

Show customers why they should trust your business over your competitors...

I have had a couple of accounts with Chase for 10 years now with no significant complaints.  When my wife was looking for a new bank, I recommended she set up her account with Chase.

Then this year we made a mistake of opening up a savings account, and that is when the name on the account problems happened.  My dad and I have the exact same name, except my name has a Jr on the end, which is a simple common issue.  It used to be a simple issue with Chase.  Even the clerk who opened the account asked to make sure I still wanted the account with Jr on it, and of course, I said yes, and advised her of the legal issues why I wanted the name on my account in my legal name.  She said no problem and assured me the new account was set-up that way.

From that time on, it's been a constant problem trying to getting the accounts back into my legal name that for the past 10-years hasn't been such an impossible task for Chase to do.  It's a simple fix, you say?  Not with Chase.

First I fired off an email inquiry to have it fixed.  Apparently the rep in India had trouble reading as they said they looked over all my accounts and they are exactly as they have always been.  Honestly?  I have statements in English all the way back to 2005 that says otherwise!  I then picked up the phone and called and another rep then said that I needed to go to a branch and show my picture ID--again, seems ridiculous to have to walk in person with picture ID to have it simply changed back to what it has always been.

Needless to say I went to a different branch then the first one that started this problem, and I'll be darn if I showed my ID and got it fixed and even verified it online, only to find out the next day that it was changed back to the wrong name again.

Long story short, after having to go in not once but twice to show picture ID, it has switched back and forth 5 times now over the space of 4 weeks.  At first I thought some bored bank employee was screwing around, but after a month of this it's obvious they have a virus in their computer system to keep changing my name to the wrong name.  They cannot even explain why I have to have picture ID in person to have it changed back to the same name it's always been, but they don't need picture ID or my permission to change it to the wrong name.  I also don't like the idea that my Dad could walk in and show picture ID and walk off with $45K of our money.  Even a executive complaint went no where with nothing fixed.  Oh--it gets worst.  A few weeks later my credit card statement shows up and yes, it's in the wrong name also even though it was never discussed or touched in any of our discussions....yes, the Chase name virus has struck again.

So I'm off to find a new bank to transfer all of our accounts that has the capability to not only have some decent customer service but can put a person's legal name on an account and keep it that way for another 10-years.

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This report was posted on Ripoff Report on 07/05/2015 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jp-morgan-chase-bank/nationwide/jp-morgan-chase-bank-chase-bank-chase-bank-name-virus-milwaukie-and-portland-oregon-1239863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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