Complaint Review: JP MORGAN CHASE - Palatine Illinois
- JP MORGAN CHASE PO BOX 94014 Palatine, Illinois U.S.A.
- Phone: 800-945-2000
- Web:
- Category: Credit Card Processing (ACH) Companies
JP MORGAN CHASE JP MORGAN CHASE PREDATORY PRACTICES Palatine Illinois
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I am a consumer whose WAMU credit card accounts were acquired by JP Morgan Chase. When I was redirected to the Chase online site to pay my accounts, I had to complete some basic information including the account from which I will pay my bill. I misunderstood the directions and entered my debit card instead of the bank account number.
I received a 'congratulations' screen that directed me to the payment forms. I paid on both of my accounts. At this point, I received no alert telling me that my account numbers were not acceptable.
However, the payments could not be processed and Chase levied a return check charge and a late payment charge on both accounts (total of $156.00). ADDITIONALLY TWO LATE PAYMENTS AND TWO RETURNED CHECK CHARGES WERE RECORDED ON MY CREDIT RECORD!
As soon as I discovered the charges, I immediately made payments to bring my accounts current.
I contacted Chase numerous times and explained my error, requesting that they reverse the charges and fix my credit report. THEY HAVE REPEATEDLY FLATLY REFUSED.
They got $25 billion of taxpayer dollars and are unwilling to make adjustments due to a simple misunderstanding of a new customer.
Is there anyone who can monitor this type of behavior? Is there anyone who can assist me with this issue? Right now is not a time to hit consumer's credit records with bogus, trumped-up charges!!
Nancy
Pearland, Texas
U.S.A.
This report was posted on Ripoff Report on 04/03/2009 09:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jp-morgan-chase/palatine-illinois-60094/jp-morgan-chase-jp-morgan-chase-predatory-practices-palatine-illinois-440477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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