Complaint Review: JP Recovery Inc. - West Mifflin Pennsylvania
- JP Recovery Inc. 1300 New England Rd. West Mifflin, Pennsylvania United States of America
- Phone: 412-403-7376
- Web:
- Category: Auto Towing
JP Recovery Inc. Deceitful West Mifflin, Pennsylvania
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To clarify, this is a towing and recovery company. I wanted to voluntarily turn my car back over to the financial institution because it had become a financial burden. They agreed and told me a day they would have it picked up. This ' company' that my bank hired, JP Recovery, came days earlier than I was told and took the vehicle with my belongings still in it. The bank sent me a letter with their chosen company's address a few days later. No number was included, so Google'd it. Turns out the number they have listed on every ad & website is disconnected! I called the lender for a good number & after being transferred 4 times & wasting about an hour on hold, I'm told that the person with that info was on vacation & I would have to call back. Part of the reason I was on hold so long was bc they were trying to locate the number for me but could not. I called back the next week and finally got a good number.
The ' lady' who manages this place became irate almost immediately. She told me I needed an appointment, and could not come & get my things unless I paid a fee because I didn't contact her right away & she ended up taking my belongings out herself. I informed her that I'd been trying to call but their listed number is DISCONNECTED.
After her yelling & insisting that I pay some fee, and myself insisting that I do NOT, she says that the number is wrong on purpose so people can't call her. Yet she said item pickups need an appt? How does that work?
I said I couldn't believe she ran her business like that & then she tried to say ' it's a fax number'. Wrong! It flat-out says ' disconnected' when called. I told her that & she said ' no one else has a problem finding me'. I'm sure they do-they just can't get ahold of you to tell you!
The place is like an hr away from me & she said I'd need an appointment, and she basically said I should've just taken my chances by going out there!? For what, to be told I need an appt and come back?
She ended up hanging up on me. I immediately called back & she let the machine pick up. I left a message and have not heard back- and I don't think that I will. Rude and unprofessional.
In case anyone else has this problem, the CORRECT and updated phone number for JP Recovery Inc. in West Mifflin, Pa is 412-403-7376.
This report was posted on Ripoff Report on 08/11/2011 04:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/jp-recovery-inc/west-mifflin-pennsylvania-15122/jp-recovery-inc-deceitful-west-mifflin-pennsylvania-763951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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