• Report: #395649
Complaint Review:


  • Submitted: Thu, November 27, 2008
  • Updated: Tue, April 28, 2009

  • Reported By:Haltom City Texas
Chase.com Baton Rouge, Louisiana U.S.A.
  • Phone:
  • Web:
  • Category: Banks

JPMorganChase, Bank ATM Debit Card Account and Pin number theft not insured Baton Rouge Louisiana

*Consumer Comment: Go read- MANIPULATION POEM at the 'BANK OF AMERICA' page of this site &........

*Consumer Suggestion: how to file a REG E investigation

*Consumer Comment: I'm in the same boat... how does one file an e regulation investigation?

*Consumer Suggestion: suggestion

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After I used an ATM machine at RACETRAC gas station on Denton Hwy in Haltom City, Texas, someone duplicated my transaction seven times and stole $400.00 from my account!

This happened on Wednesday 11/19/2008. I discovered and reported it on the next day, Thursday 11/20/2008. My report was made about 24 hours after the event after I checked my account on-line and discovered the crime.

A man who works for Chase and whom I know personally says that when you answer "no" to the question of "Do you want another transaction?" the receipt comes out; I got my receipt and have it with me. My card was not left there. I have my card and used it one more time after this incident; this was at Taco Bueno 11/19/2008.

I have been told that anytime you use any machine with your card that you should punch the "cancel" button before you leave the machine. I will.

RACETRAC says they have no video camera on the ATM, which was outside. Nor do they have cameras on their parking lot and pumps.

When the detective went to the store to pick up the surveillance video of the inside of the store , it had been "lost". Then I wondered if the machine is serviced from inside the store and perhaps something was covered up by the loss of the video. Speculation, only.

Chase bank refuses to do anything on my behalf because they say the transactions are legitimate since the thief used my pin number. This account has been active since 1972 but that means nothing to Chase.

The detective has closed the case already because there is no picture of the criminal and I don't know who he or she is.

I have filed a report with the FTC online. I believe someone can do something about this crime. I will continue to search out ways to get to the bottom of this.

The problem is, I am the only one who has suffered. The machine charged me $1.50 and Chase charged me $2.00 for each transaction. Chase charged me because it was a non-Chase machine.

So now I am out $424.50 total plus the trouble of moving by monthly drafts to another bank and eventually closing an account open since 1972.

If anyone has had a similar problem I would like to hear from you.

Haltom City, Texas

This report was posted on Ripoff Report on 11/27/2008 11:38 PM and is a permanent record located here: http://www.ripoffreport.com/reports/jpmorganchase/baton-rouge-louisiana/jpmorganchase-bank-atm-debit-card-account-and-pin-number-theft-not-insured-baton-rouge-lo-395649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Go read- MANIPULATION POEM at the 'BANK OF AMERICA' page of this site &........

AUTHOR: Karl - (U.S.A.)

then read through all the 'BANK OF AMERICA' Ripoff Reports, & you might find someone with a similar Report to yours!

Good luck!

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#2 Consumer Suggestion

how to file a REG E investigation

AUTHOR: Leisa - (U.S.A.)

All you need to do is contact your bank (either the branch or customer service) and tell them you need to file an investigation. The bank CANNOT refuse a request (or multiple requests) for investigations...
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#3 Consumer Comment

I'm in the same boat... how does one file an e regulation investigation?

AUTHOR: Anonymous - (U.S.A.)

I'm in a similar situation (here's my post: http://ripoffreport.com/reports/0/446/RipOff0446797.htm) and am trying to get action. How/where/with whom does one file for an investigation?
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#4 Consumer Suggestion


AUTHOR: Leisa - (U.S.A.)

I used to work in the fraud department of a very large bank...what I would suggest you do, is file a regulation e investigation...(which you may have already done..) once the bank denies this, you have the right to file another regulation e investigation...The bank may deny this again...if they do,,,file another regulation e..you may have to do this 5 or 6 times...the Bank can NEVER deny a request for a regulation e investigation....the bank where i used to work would make a customer fill out the regulation 2 or 3 times and then we would take the loss and give the customer back his money....even it was a pin based transaction.....i realize that you are out a good sum of money for an extended period, but eventually you should get it back...as far as the customer service person you spoke with telling you that you may have left the card at the point where it asks "do you want another transaction?" is entirely possible, another scenario could be that the machine was tampered with and a device that records card numbers and pin numbers may have been used...a person with this type of device (which can be ordered and purchased through the internet) will go to a machine and put the device in the same slot where you put your card. Once you put your card into the machine, the device will record your card number and pin number..The thief may leave the card there long enough to record 10 card numbers and pin numbers....Once he/she has that information, all it takes is for them to manufacture a fraudulent card with your card number, and then take it to any atm machine and take out your cash....(blank cards can also be purchased on the internet) Please don't let up on your bank.......keep on them.......you CAN get your money back....Hope this helps
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